Massachusetts CIO ‘Gets Digital, Gets Secure’
Massachusetts CIO sat down with GovLoop to talk about 2020 priorities, 2019 triumphs, cybersecurity and workforce retention.
Citizen Engagement
How to Make Customer Experience Your Mission
Explore survey results about government CX and learn the elements and technology solutions to consider when improving government CX.
Agencies Require Full Visibility for True Modernization
As agencies modernize, end-to-end operational visibility is essential before, during and after the journey. GovLoop offers some best practices.
How Application Performance Management Enhances End User Experience
Using APM, your application team can monitor the end user experience of cloud, web or enterprise mobile apps running on physical, virtual or mobile devices.
From Too Much Mail to Data Modernization
At USCIS, digital modernization is key to better data management and better experiences for applicants applying for visas, permanent residency, citizenship and asylum.
3 Things to Consider for Excellent CX
Improving the way citizens interact with government is no longer an option — it’s a necessity. What should government consider to improve customer experience (CX)?
Federal Employee Viewpoint Survey Results Reveal Far and Wide Impacts of Shutdown
The FEVS results portray the breadth of disruption wrought by a record 35-day budgetary impasse that stranded one-quarter of federal agencies without funding.
Having Visibility Into the End User Experience: The Challenge and Solution
Using an application performance management solution, agencies can proactively monitor the end user experience of any local, cloud or enterprise mobile app.
How This Agency Improved Its Performance Application Issues
Because the application became much more efficient, employee satisfaction increased significantly and citizens viewed the agency as more valuable.
Make Sure Your Agency Is Ready for the 21st Century IDEA
Before your agency can successfully address the 21st Century IDEA, you must understand the scale at which you want to implement any new technology.