How This Agency Improved Its Performance Application Issues
Because the application became much more efficient, employee satisfaction increased significantly and citizens viewed the agency as more valuable.
Citizen Engagement
Make Sure Your Agency Is Ready for the 21st Century IDEA
Before your agency can successfully address the 21st Century IDEA, you must understand the scale at which you want to implement any new technology.
Survey Findings: The State of Cloud Adoption
Based on the survey data and research conducted by GovLoop, several trends emerged about how agencies view cloud and its alignment to customer experience.
Mitigating Threats While Enabling the Citizen Experience
Agencies today are looking to better reach citizens and improve internal processes, all while staying ahead of modern threats. But as agencies focus on these efforts, they must be mindful of mitigating dangers to their data.
Illinois CIO Details 2020 Tech Playbook for Improving Resident Experiences
Kaizen, or a quest for continuous improvement, will play a key role in improving the way state agencies serve residents and businesses.
How Colorado is Crafting New User Experiences
MyColorado offers all of Colorado’s offical state services in one application that citizens can conveniently use on their mobile devices.
How to Use Nextdoor to Reach People in Your Community
Thanks to its hyperlocal niche, Nextdoor is getting more attention from people who work in public service and government communications.
Make Sure to Attend GovLoop’s User Experience Virtual Summit
Register now to join your peers for this convenient, completely free virtual summit!
Making the Case for Prioritizing Government CX
The government holds a monopoly on certain citizen services, but that doesn’t exempt them from making the experience smooth.
Relying on the Outcomes: San Jose’s Digital Services Blueprint
My San Jose, the city’s premier 311 reporting app, is reflective of what impactful digital services can mean to a community.