Simple Steps Gov Can Take to Improve the Citizen Experience
The answer to better customer service in the public sector is a simple one, but not easy: “You have to listen, understand, and make connections.”
Digital Government
How Can Government Agencies Express Grief Over Celebrity Deaths?
Should your government agency or public service organization even speak up about a celebrity death? If you decide to share, how can you do so tastefully?
Increasing Engagement Through Your Digital Presence
As citizens demand greater engagement with their government, agencies are working to improve their digital presence to provide a citizen-centric experience. In Tuesday’s webinar, state and local government leaders and industry experts talked about the successful digital strategies employed by Louisville and the state of New York.
Encouraging and Sustaining Innovation in Government for the New Administration
Disciplined and replicable models of innovation will help new leaders drive better customer service, increase citizen engagement, deliver efficiencies and improve outcomes.
What Government Fiction Can Teach Us About Plain Language – From the Big Short to the West Wing
You may not realize it, but your favorite fiction or shows can also teach us a lot about effective government communications, and more specifically about plain language.
How Federal Agencies Can Make Smart Decisions about New Technology
Government can reduce costs, ramp up productivity and meet constituent expectations by leveraging new technology. Start with a focus on solving problems and better serving citizens.
Staying Social in the Face of Social Media Scrutiny
Agency use of social media must follow general standards of care regarding government conduct. Here’s how.
Tools to Collaborate Securely in Government
In a collaborative work environment, employee productivity increases, service delivery costs go down, and the overall outcome is improved. These advancements are more important than ever in the public sector. So, how do you make collaboration a reality?
How to Drive Change in Government
GovLoop’s annual Virtual Summit is all about inspiring innovation in the public sector. But how exactly do you do that in a government known for endless paper trails and daunting bureaucracies?
The Next White House Should Create an Enterprise Government
By using an enterprise-wide view of how the government can work, the next president may be more effective in getting large-scale initiatives underway and successfully completed.