Do You Share?
With the Thanksgiving holiday being celebrated in the United States this week, let’s discuss what it really means to share with someone else. Hint: no money has to change hands.
Leadership
Thank You for Your Service and Dedication
As you celebrate this Thanksgiving Day take a moment to appreciate what we do possess and our influence in the world at large.
Are You Caught in the Blame Game?
The message was this: everyone is in it for themselves here and we will look for someone to blame when anything goes wrong. I couldn’t protect my team and everyone became unwilling and fearful players in the “blame game.”
5 Ways to Manage Hard-to-Manage People
When a group of people work together, there’s bound to be conflict. In the best case scenario, this can work itself out on its own – but sometimes you’ll come across a team member who’s just difficult to work with. How do you deal?
How to Make an Impact in the Lives of Your Coworkers
This holiday season, the season of giving, as you’re looking for ways to change someone’s life or improve their circumstances, consider donating some of your leave to someone in need. You can’t begin to understand the impact you might have on someone’s life.
Government Customer Service Isn’t Customer Experience
If you think government isn’t in the customer experience business, think again. Every American deals with government on a daily basis – whether you know it or not – which is why improving customer service is paramount. But the government still has a long way to go. The Forrester’s Customer Experience Index (CX Index) hasRead… Read more »
From Human Capital to Social Capital
For the sake of human capital, you may have the brains, technical ability, intelligence and competence to get the job started. But for the sake of social capital, have you got the connections to get the job done?
How to Use the 5 Tools of Leadership
Everyone uses tools. They are designed to make you more efficient or help you create products with higher quality. Using “tools” in your leadership role involves the same concept.
There’s No “I” in Federal Team
It should come as no surprise that government work (on any level), particularly in the federal sphere, requires complete teamwork. Unfortunately, there are some inherent discrepancies when dealing with rotating political leadership with the approach of a new administration. But there are ways in which executive leadership can improve the system from within after suchRead… Read more »
Beat Holiday Stress By Being Grateful
A consistent practice of gratitude is what’s really good for you. Besides personal perks like improved physical and emotional health, being a grateful person can help you reach your career goals. It helps you be more likable, makes you a more effective manager, helps you network and get mentors, and improves your decision making capabilities… Read more »