In November 2024, OMB released a memo clarifying that the Paperwork Reduction Act (PRA) does allow usability testing and offering guidance on complying. The criteria can be confusing, though, so let’s talk about what’s required.
NextGen leaders in public service must embrace digital fluency, adaptive thinking, and a privacy-first mindset to navigate the complexities of the digital age, build public trust and drive transformation.
Futureproof governance requires shifting from reactive problem-solving to proactive resilience-building, leveraging adaptive frameworks, innovation, and secure data practices to navigate an era of evolving technology and societal needs.
The Plain Language Act is only one part of making government policies easier to understand. Learn how to make policies resonate with the public.
Discover how public sector organizations can embrace iterative innovation to tackle evolving challenges. Learn strategies for fostering a culture of reinvention and driving sustainable progress through small, meaningful changes.
American has a unique and stalwart governmental structure, but how much do you really know about it?
It’s a formidable challenge. Deliver human services to nearly 2.5 million people across the 7,000-square-mile expanse of Riverside County, California — and do it effectively and efficiently. From bustling urban centers to remote desert locales, the county’s needs are as varied as its geography. To meet those diverse needs, county officials recently adopted an integratedRead… Read more »
Agentic AI is a breakthrough technology that brings true autonomy to artificial intelligence. Unlike conventional AI, which follows fixed algorithms and predefined tasks within static parameters, agentic AI senses its environment, learns from real-time data, and makes independent decisions that align with strategic goals.
In our modern world, we’re often caught up in the whirlwind of thoughts, plans, and to-do lists. Our minds race from one task to the next, rarely pausing to tune in to the wisdom of our bodies. We become disconnected from the subtle cues and signals that our bodies are constantly sending us – the… Read more »
New AI technology available to the federal government is creating new opportunities for efficiency across agencies. However, many federal employees lack the skills required to manage and innovate with AI tools, creating a skills gap that could challenge the government’s ability to fully utilize AI capabilities to streamline government services. By implementing a centralized AI… Read more »