How to Make Digital Channel Shift a Reality
Channel shift happens when people realize that they can avoid long waits at on office or on the phone by doing a quick web chat.
Posts Tagged: AI
Using the Digital Workforce to Improve Resilience
RPA can help federal agencies move from their initial reaction to COVID-19 To long-term planning for digital work realities.
How Coronavirus has Changed the Way Cities and Residents Communicate on Social Media
A study of social media usage during the last four months shows that residents are looking to their city’s leaders as trusted and authoritative sources of information.
How to Find Data and Handle Records Request Faster
The hunt for legal data doesn’t need to be long or painful. With the right people, processes and technology, agencies be quicker and more efficient.
Get More Context From Your Data With Advanced Analytics
Cloud can weave a rich data fabric for agencies, which works across clouds and on-premise data, and can help agencies understand their data.
Your One-Stop Shop For AI Knowledge
If AI is something that you’re interested in, consider attending Dcode Eureka on Thursday, March 5.
How RPA Will Revolutionize the Workforce
Robotic process automation (RPA) can modernize government workforces, workers will have more time and freedom to pursue the duties they’re passionate about.
Drive Innovation With Data and AI
Agencies can provide a solid data foundation for their AI programs by optimizing data and creating a data governance model.
Are Government Employees Ready for AI?
When it comes to artificial intelligence, there’s a recurring question and concern that is regularly raised: How are agencies preparing the workforce?
Disparate Data? Don’t Despair
Learn how government can make the most out of unstructured data thanks to modern digital solutions.