Bringing in Constituent Perspectives

To improve customer experience, you have to hear from constituents. Here are some ways to gain their feedback.

2023 Granicus Digital Government Awards Now Open for Nominations

Starting May 1 through June 15, public sector organizations across all levels of government in North America can nominate individuals, teams or projects within seven categories to recognize excellence in communications, service delivery and digital transformation.

The Future Is Customer-Centered

There was a time when government paid little attention to how consumers interacted with it, and the Department of Veterans Affairs was no different. But today, the VA is at the forefront of changing that. The VA’s deputy chief veterans experience officer explains both her vision and the obstacles ahead.

How to Drive Digital Transformation

Innovation, done right, can result in better constituent experience, tighter security, and cost savings. Here are some tips for making it happen.

What the 988 Suicide and Crisis Lifeline can learn from Federal CX

While it feels uncomfortable to use the term “customer” for those seeking mental and emotional health care, the public sector customer experience lessons remain valid, and should be implemented in suicide prevention program design.

Aim for the “X”

Agencies often suffer from low approval ratings, lower than the private sector. So how can even behemoth agencies reinvent themselves? Paying more attention to experience management (XM) is a great start.