Getting the opportunity to participate in the Next Generation in Government Summit this past Tuesday was truly a honor. I am sure I speak for everyone who attended the event in thanking GovLoop and YGL for putting together something so fun and valuable! Working at the Partnership for Public Service and conducting interviews for myRead… Read more »
Let’s face it. You cannot truly measure employee output, once you are managing people who are not producing or processing widgets per hour – people we call, erroneously, “knowledge workers.” People who are useful and productive because of the relationships they maintain, the external sources they consult to solve problems, and the imagination they bringRead… Read more »
Reprinted from: Success Performance Solutions by Ira Wolfe | June 23, 2010 Which is better: employee retention or loyalty? The answer isn’t as obvious as you think. These are some common remarks shared by disgruntled, long-term employees: · “All the owners care about is the money.” · “They’ll never pay me what I deserve anyway.”Read… Read more »
Welcome to the second posting of my featured Govloop blog series—Jennovation—coming to you every other Monday. This series contains my musings on innovation, Open Government (Open Gov) and Public-Private Partnerships (PPPs). Let me start by saying, I was rather surprised by the comments on my first posting. While Gov 2.0, Open Gov and innovation haveRead… Read more »
This is a video tutorial I created to help share the web performance measurement strategy shown in my previous blog post. It’s called Developing Client-centric Government Sites. If you don’t see anything above, maybe you can check it out on vimeo : http://www.vimeo.com/10567707 Modified from original posted: usability4government.wordpress.com/2010/02/05/creating-citizen-focused-sites/
Here’s something I’m working on. Comments welcomed. Measuring government websites If you can’t see the presentation embedded above, view it on slideshare. Modified from original post on: http://usability4government.wordpress.com/2010/06/08/performance-measurement-framework-for-government-sites-now-in-beta/
Performance measurement is all about storytelling, but as with most things, it helps to have a logical framework to build that story arch. Best practice tells us we should measure success in terms of effectiveness, efficiency and satisfaction > both internally to government and externally to public. Since there may not be proven examples outRead… Read more »
Quote attributed to Bill Van Dyke. Once upon a time, I was watching an internet industry thought leader. He had a real skill describing a problem, and then giving it a memorable name. He didn’t seem to care if they were real problems. I hadn’t seen them in the wild. He was building his world.Read… Read more »
The government of Canada has recently put together a group to come up with techniques and best practices to measure social media in the public sector. We’d like to see what other governments are doing to measure their use of social media–whether it’s quantitative or qualitative and what kind of performance measurement frameworks are beingRead… Read more »
Data doesn’t make decisions; people do. Data can inform decisions. I say this in response to the person who told me this week that performance measurement, like accountability, “only works on paper”. Well, if your performance measurement strategy only works on paper, than it isn’t working at all. Here are a number of factors aboutRead… Read more »