Driving Innovation in the Federal Workplace
How can we in the federal government do something better, faster, safer, or smarter?
How can we in the federal government do something better, faster, safer, or smarter?
When an agency attempts to transform its operations or services, the human factor can be both the biggest obstacle and the best solution.
Cloud first is what the public expects today. In a win-win, governments are moving constituent services to the cloud.
There are many ways to overwhelm employees: budget and staffing shortfalls, hastily sketched out ideas, too much technology. But there are ways to help people avoid burnout and do well with what they have.
Exercising creativity is more than “thinking outside the box.” It’s forgetting the box entirely.
“Imagine the raw power of 225,000 uniquely qualified individuals who are given the tools and permission to make a health care system better.”
Montana’s Department of Natural Resources and Conservation employed maps and dashboards to add transparency to the distribution of economic stimulus funds.
Looking at problems through a CX lens can help agencies identify and remove blockers to providing better customer service.
Here is how agencies can modernize how they operate so they have agile people, processes and technologies that can continuously improve.
Here are seven steps for shifting your agency’s culture into a mindset of continuous innovation for its mission, workforce and constituents.