Back in April, President Obama issued an executive order directing agencies to step up their efforts to improve customer service. Whatever happened? The Executive Order gave agencies until the last week of October to provide their plans to the Office of Management and Budget, and last week the plans were delivered and posted on OMB’sRead… Read more »
Halelly Azulay, author, former president of DC-ASTD and president of TalentGrow, has some great advice about supervisory self-development and informal learning. Read her new post here. Do you have comments or questions for her?
Academics sometimes hit the nail on the head! University of Wisconsin professor Donald Moynihan, a thoughtful observer of the evolution of performance management in the U.S, along with colleague Stephane Lavertu from Ohio State, examine historical GAO survey data to understand why recent federal performance improvement initiatives haven’t resulted in the hoped-for increase use ofRead… Read more »
Two new reports out this past week focus on tools and techniques for agencies to cope with the new fiscal austerity they face in years ahead. One is by the Partnership for Public Service, the other by the Government Accountability Office. They are both worth reading because they focus on smart ways to make cutsRead… Read more »
I was reading yesterday’s article in the WSJ – Better Ideas Through Failure – Companies Reward Employee Mistakes to Spur Innovation, Get Back Their Edge… Check it out: http://online.wsj.com/article/SB10001424052970204010604576594671572584158.html This is my first Blog Post to GovLoop ever!!! Just looking to provoke some discussion before drafting up my “Self Assessment of FY11 Performance Measures”
Each year local governments struggle to address budget deficits by generating new revenue and spending cuts to close budget gaps. Elected officials typically think short term and rely on one shot measures rather than permanent changes to cost structures. Local governments need to operate smarter and cheaper. According to a recent study by IBM titledRead… Read more »
First off, yes, I have a virtual assistant. Maybe you’ll ask me “What the heck do I need a virtual assistant for?” Well, I need one because I want one. It’s convenience. I only have so much time in the world. It’s like when a small business hires its first employee — its Sterling, Inc.Read… Read more »
The New York City Police Department launched it vaunted CompSTAT more than a decade ago. This data-driven management approach inspired dozens of other cities and several states to adopt it to run their operations as well. Now it is being pioneered in federal agencies and will likely spread quickly with the encouragement of Congress andRead… Read more »
The Bush Administration had its Results.Gov scorecard. The Obama Administration now has unveiled its Performance.Gov dashboard. Is a dashboard better than a scorecard? The Bush website provided links to key management initiatives, such as the President’s Management Agenda Scorecard, a list and bios of top political appointees, and a set of agency examples of bestRead… Read more »
This week’s Project of the Week is brought to you by one of GovLoop’s 2011 Major Partners, IBM. As the year continues they will be present on GovLoop to help you with any Analytics questions you may have. Dr. GovLoop recently caught up with Frank Stein of the Analytics Solution Center at IBM about howRead… Read more »