The 3 Levels of Customer Experience
To build an effective and scalable experience, organizations must understand all aspects of their customer interactions and focus on three main levels of CX
How Virtual Queues Are Transforming Government Services
Waiting in line is something we’ve been conditioned to do — from coffee shops to amusement parks and at government offices with ticket numbers in hand. But then COVID-19 hit.
How Employees of Different Generations View Citizen Engagement
“We need to be thinking about how different age groups will have different needs or expectations. And if we’re not taking that into consideration, then there’s the potential that we could be under-serving one or another group.”
Using Performance Analytics to Gain Powerful Insights
It’s difficult to get visibility into the right data, performance analytics is the engine for agencies to use data-driven insights to make better choices.
How Security Goes Undercover
Cybersecurity must be integral to the broader solutions that agencies adopt so that it isn’t an afterthought in budget-strained times.
Moving Beyond Perimeter Security
To move forward, successful agencies will leverage TIC 3.0 and Zero Trust in tandem.
How Montana Transformed Its Constituent Engagement and Communications
Montana resolved its communication problems and implemented a scalable solution that delivers personalized communication to its constituents.
6 Key Tools For a Remote WorkForce
The evolving remote workforce calls for agencies to proactively change the way they function while improving agility and productivity for the long-term.
How the City of Oakland Empowered Virtual Civic Participation
As a result of just three virtual efforts, citizens are more engaged than ever before. They have opportunities to get involved in their city.
Location Is a Guidelight in COVID-19 Responses
To combat the spread of an infectious disease, which requires contact tracing, geospatial information has shown what feet on the ground can’t.