Powered by Passion: How to Build Your Dream Career

Frank DiGiammarino is a man of many questions — a fact that quickly became evident within the first few minutes of his presentation. He posted a detailed list of career-related questions in front of the packed Next Generation of Government Training Summit audience gathered to hear his insights on career management. But there was oneRead… Read more »

The Value of Volunteering

“Be servants of peace. Weep with those who are sorrowful, rejoice with those who are joyful, teach those who are ignorant. Care for those who are sick. Serve your families. Serve your neighbors. Serve your cities. Serve the poor. Join others who serve. Serve, serve, serve! That’s the challenge. For in the end, it willRead… Read more »

SharePoint: 5 Things You Should Know

When I walked into a breakout session titled “SharePoint: Best Practices,” at the 2015 Next Generation of Government Summit, I’m pretty sure I was the only person in the room who had no idea what SharePoint even was. But the Department of Defense’s Gary Cage and Christine Frost, alongside the FDIC’s Russell Maltempo gave meRead… Read more »

9 Books To Change the Way You Work

After a long day at the office, the last thing most of us want to do is sit and read a book. But reading in the evening, especially before bed, can actually help you de-stress, get more sleep, and even improve your overall cognition. In addition to all of these benefits, the right book canRead… Read more »

What’s Congress Doing To Affect Federal CX This Week?

Welcome to the second installment of this series on Congressional action that could impact federal customer experience (CX). As I said in my first post, the purpose of this series is to help federal CX advocates track bills that could impact federal CX. That way, we can suggest improvements, help good ideas become law, andRead… Read more »

Protecting Yourself from Cyber Crime

Perhaps you or somebody you know was a victim of one of the security breaches at the Office of Personnel Management. After all, 21 million people were affected by having their personal records stolen or compromised. The incident was one of the central topics at the breakout session titled “Cybersecurity Best Practices: Have Good CyberRead… Read more »

Are These 8 Mistakes Making You Look Like an Amateur?

There’s no question that presenting a professional appearance is important if you want to do well in your career. A professional appearance isn’t just a matter of checking all the right boxes when it comes to experience, skills, and knowledge – it’s about proving to your bosses, coworkers, and contacts that you’re a reliable personRead… Read more »