Digitizing the Curb Appeal
Digital curb management is a little-known, but so very important, way for cities to manage delivery and parking logistics. Here’s what Seattle, with its 500 loading zones for package, food and supply deliveries, is doing.
Data Integration Helps Agencies Deliver
Too much data is scattered across too many systems — but an integrated data management platform can help agencies save money, automate routine tasks, collaborate more easily and provide more personalized services.
Introducing the CX Community of Practice
Learn more about our newest Community of Practice, geared around supporting government employees who are delivering CX.
Have an Effective One-on-One
This blog covers how to effectively have a one-on-one meeting.
Innovations in Data: Give People Time to Figure Things Out
Sometimes, the best thing a leader can do is let employees work things out for themselves, especially when it comes to data-related issues.
Innovations in CX: Gauging Engagement
Agencies looking to design innovative customer experiences should consider two opportunity areas: the types of constituent engagement that really matter, and the rol
Where Should People Work?
What do senior government leaders think about work-from-home arrangements? Are they more of a problem or a solution? We asked three C-level government executives for their opinions.
Modernize Without Losing Your Legacy
An integration platform can help bring existing data systems together without losing the value of legacy applications and business rules. Learn more about the benefits of iPaaS — integration platform as a service.
Banning Generative AI Won’t Work
Blanket bans or prohibitions against government agency use of generative AI won’t work. The recent Executive Order on AI takes a much more effective approach to guiding agencies on the proper way to adopt this new technology.
Leadership Looks Too Much the Same
Though government workforces today are, overall, increasingly diverse, senior leadership is not. Here are some statistics.