It’s Time for Police Departments to Start Measuring the Customer Experience

In response to recent tragedies, many commentators have suggested requiring every police officer to wear a video camera and microphone at all times. Some activists even suggest that these videos be publicly live-streamed for maximum accountability. That’s not necessarily a bad idea, despite some technical, budgetary, and legal hurdles. Other commentators have pointed out thatRead… Read more »

Coming Soon: New GovLoop

Hey GovLoopers- I wanted to let you know that based on all of your awesome input and feedback over the past few years, we have been cooking up some magic and are rolling out a bunch of new updates to the GovLoop platform this upcoming Monday. I’m super excited with the changes we’ve got inRead… Read more »

Working on You in Your People Garden

Guess who is at the very center of your People Garden? YOU! As with my first blog, this is about your People Garden work style. It is that time of the year where it is time for all of us to start our self-assessments for our Performance Appraisals. This whole concept has been ingrained inRead… Read more »

I Choose to Remember the Good

What do you remember about September 11th? In the weeks following, I found myself driving around San Diego, my home. I took hundreds of pictures of the flags displayed on homes, schools, businesses, and churches. I remember feeling patriotism in a way I had not since I was a kid. The tragedy of that dayRead… Read more »

Social Media Screening: Guidance for Individuals and Organizations

Social media screening (aka social screening) has become an almost commonplace recruiting and hiring practice. Employers are “googling” job candidates and searching social networking sites as part of their pre-employment background checks, and admissions counselors and coaches are using similar practices to make acceptance decisions about prospective students and athletes. Results of a recent CareerBuilder study indicated thatRead… Read more »

10 Elements of Proper Data Management

In today’s world, data powers economic growth, enables the shared economy, creates new kinds of social interactions and delivers valuable business intelligence to organizations – all while driving increased productivity and efficiency. Analysis of data presents the opportunity to tackle some of the most challenging issues facing our society. It’s data that helps us understandRead… Read more »

12 Core Leadership Exercises

The core of your Leadership Mindset rests on the four aspects of the human experience: the Physical, Mental, Emotional, and Spiritual aspects. When one of those core aspects is weakened, your Leadership Mindset is unable to support the tactics required to accomplish your mission. Remember that day at work when your brain was fried fromRead… Read more »

Mentoring a New Employee? Here are the Most Important Tips

At various levels the federal government, there are structured, comprehensive career development (or mentoring) programs, like the Presidential Management Fellowship Program. Your agency might have its own version, but mentoring can be far less informal and structured, so long as it benefits both sides. If you are considering becoming a mentor to a new employee,Read… Read more »

Communication and Conflict in the Office

Organizations have diverse teams focused on achieving a multitude of goals often with limited resources. Often, when resources such as staff or equipment are scarce some staff may engage in conflicts at work impacting office productivity. There are several ways to approach business conflicts: avoidance, acceptance or using a litany of anger. Business people learnRead… Read more »