12 Government Instagram Accounts to Follow Now
Government Instagram is an effective way to communicate directly with citizens through images, videos, and short snippets. Follow these account
Digital Government
Revolutionizing Customer Service with Microsoft
This is an excerpt from the recent Customer Service Playbook for Government. In the guide, we detail six plays to help you transform the way your agency serves its citizen users. Despite government investing more time, resources, and knowledge into their customer service initiatives, constituents still don’t seem to be fully satisfied. According to leadingRead… Read more »
Tips for Creating an Effective Brand
When you think of today’s top brands, which ones come to mind first? Maybe you think of Apple and its reputation for leading the world in innovative technology and beautifully designed products or Nike for inspiring and clothing today’s top athletes. Developing your brand is the single most important asset to an organization. “Brand isRead… Read more »
Enabling Leadership Success for the Next Administration
Among the many decisions that transitions teams and a new administrations will grapple with, executive talent management can be overlooked as a key priority.
The Internet of Questions
Have you ever played the 21 Questions Game and sometimes felt like there aren’t enough questions to get the right answer? The Internet of Things (IoT) can have the same affect. IoT is a big technological system that allows machines to talk to other machines. Although, IoT has been around for decades in some form,Read… Read more »
Enterprise Government: How the Next Administration Can Better Serve Citizens (Part Two)
In this week’s blog, we will present the key findings and recommendations in each of four areas to spur a government-wide approach to solving problems.
How to Prepare Yourself for the Digital Age of Government
Wouldn’t it be nice if there were a manual on all things life? You might even settle for a manual that helps you prepare for the digital age of government. Unfortunately, it does not exist – yet. However, there are experts out there like William Eggers who provide us with some tidbits about how toRead… Read more »
Twitter Chat 101: Hosting as a Government Agency
Twitter chats certainly aren’t the newest concept, but their popularity has been steadily growing over the past few years. As their popularity grows, companies, organizations and now government agencies are beginning to get in on the fun. But to run your own Twitter chat, you have to know how. And while there is a plethora… Read more »
Enterprise Government: How the Next Administration Can Better Serve Citizens
In 2017, the next administration will set to work implementing the goals and priorities of the new President. Many of those priorities won’t line up neatly with the agency structure of the federal government, and achieving them will require that agencies work together as an “enterprise government” — collaborating and integrating programs and activities to… Read more »
So Much Data, So Little Space
We have a lot of stuff and not a lot of room. We have had to maintain important documents, whether it be for tax purposes, health, or other reasons. At one point or another, you run out of folders to hold these documents and places to put all of the folders. Recently, however, we haveRead… Read more »