Digital Government

Transforming Government Like Disney?

Should the federal government be more like Disney when delivering its customer service experiences? Greg Godbout, the chief technology officer at the Environmental Protection Agency, suggests as much when he keynoted an AFCEA roundtable in Bethesda a couple weeks ago.  According to Federal Times, he told the audience how Walt Disney World delivers a seamlessRead… Read more »

How Do You Design and Develop Practical Training Fast and Efficiently?

A few weeks ago, GovLoop hosted an event we dubbed “The Future of Learning in Government.” At the outset of the event, we asked participants to jot down their training challenges on a a 3X5 card and turn them in. I happened to be flipping through those cards today and one question struck me as particularlyRead… Read more »

An Update on the Data Act

The Digital Accountability and Transparency Act, or simply the DATA Act, is tranforming the way federal spending is reported, managed and disclosed. Are you ready? Once signed byPresident Obama on May 9, 2014, the DATA Act became the first federal law to mandate standardized data transparency. It requires the entire federal government to publish to adopt a consistent dataRead… Read more »

Turn It Up: How Government Uses Music Videos to Engage Citizens

Music videos are fun, attention-grabbing tools for delivering messages that can inspire citizen engagement, educate people, spur them to action, and change minds and hearts. Videos are currently one of the most desirable pieces of content because of how shareable they are on social media. Social videos in particular are also a great way to reach younger audiences, whoRead… Read more »

How To Best Leverage Facebook Ads

This post is an excerpt from our recent GovLoop guide, Government’s Guide to Using Facebook. To read the whole guide for free, download it here. From sharing weight loss tips to encouraging public safety initiatives, Facebook is a great place for organizations to encourage healthy lifestyles — and many state health departments are looking toRead… Read more »

New Zealand: Finding the Balance Between Privacy and Data

Good: Big data. The Cloud. Information economy. Internet of Things. Medical advances. Engaged citizens. Crowdfunding. 3D printing. Crowdsourcing. Co-creation. Co-production. Open source. Open government. Smart cars. Bad: Identity theft. Big Brother. Phishing. Spyware. Malware. Spam. Zombie computers. Key logging. Hackers. Pharming. 419s . Social isolation. Marginalization. Privacy breaches. SkyNet. Sorry about that last one –Read… Read more »

What Should Federal Agencies Do About The Public’s Lukewarm Attitude Toward Digital Government?

Digital government is big in Washington. Next year, the White House plans to spend $35 million more on the US Digital Service, $105 million for digital services teams at 25 agencies, and tens of millions more for digital channels throughout the federal government. And that’s just the latest tranche, piled atop hundreds of millions in digitalRead… Read more »

The CIO of the Future

As federal agencies rapidly transition into a new age of cloud, security, mobile, social and big data-driven information technology solutions, agency CIOs are finding that their roles are changing as well. The recently passed Federal IT Acquisition Reform Act (FITARA) has the ability to inspire a profound change as it impacts the role of theRead… Read more »

It’s a Bird, It’s a Plane, It’s Cool Government Drones

Combine smartphones, robots, and a little R.C. car action, then take the result to air and you’ve got drones. Chances are, you’ve already been wowed by eye-in-the-sky drone footage. Perhaps you’ve been gobsmacked by the video showing the extent of the Nepal earthquake damage in Kathmandu or the one of the pro-democracy protests in Hong Kong. Or maybe you’ve simply delightedRead… Read more »