I have had the great pleasure of the last two years to be a part of a team that is working to support the execution of innovation projects for the VA Center for Innovation. The VA Center for Innovation “identifies, tests, and evaluates new approaches to meet the current and future needs of Veterans throughRead… Read more »
Good: Big data. The Cloud. Information economy. Internet of Things. Medical advances. Engaged citizens. Crowdfunding. 3D printing. Crowdsourcing. Co-creation. Co-production. Open source. Open government. Smart cars. Bad: Identity theft. Big Brother. Phishing. Spyware. Malware. Spam. Zombie computers. Key logging. Hackers. Pharming. 419s . Social isolation. Marginalization. Privacy breaches. SkyNet. Sorry about that last one –Read… Read more »
Digital government is big in Washington. Next year, the White House plans to spend $35 million more on the US Digital Service, $105 million for digital services teams at 25 agencies, and tens of millions more for digital channels throughout the federal government. And that’s just the latest tranche, piled atop hundreds of millions in digitalRead… Read more »
As federal agencies rapidly transition into a new age of cloud, security, mobile, social and big data-driven information technology solutions, agency CIOs are finding that their roles are changing as well. The recently passed Federal IT Acquisition Reform Act (FITARA) has the ability to inspire a profound change as it impacts the role of theRead… Read more »
Combine smartphones, robots, and a little R.C. car action, then take the result to air and you’ve got drones. Chances are, you’ve already been wowed by eye-in-the-sky drone footage. Perhaps you’ve been gobsmacked by the video showing the extent of the Nepal earthquake damage in Kathmandu or the one of the pro-democracy protests in Hong Kong. Or maybe you’ve simply delightedRead… Read more »
Originally posted on the GovDelivery Blog. Once you have developed key performance metrics – your agency goal, objective, and tactics – the next step is defining your audience. Identifying and analyzing your audience allows you to discover information and create a link to establish common ground with the people you serve every day as a governmentRead… Read more »
In earlier blog posts, I mentioned Govt.nz, which is the New Zealand Government’s flagship website. The new website was launched in July 2014 but things didn’t actually stop there. That requires a little explanation: we launched a minimal viable product or MVP. If you Google that term, you’ll get either a definition that includes return-on-investmentRead… Read more »
Did the govies that got GIF game inspire you to think about making your own GIFs? Smart move. These eye-catching animated graphics can really gussy up your digital communications. Making your own GIFs is surprisingly easy. The toughest part is finding the right source material, whether it’s a video, a series of photos, or one image that can becomeRead… Read more »
By Stacy Surla The environment we work in matters. It gives us agency – the ability to affect things with our actions. As user experience professionals, it’s important for us to think about transforming the business – our environment – so Design Doing can happen. IA as commodity is stupid Let’s consider Jane, an informationRead… Read more »
Chief Customer Officers (CCO) are becoming commonplace in the private sector, with more than 2,000 of these C-level execs in the US alone. Should federal agencies follow suit? The answer is unequivocally yes. As the only senior exec whose primary goal is to represent the interests of the customer, a CCO can help a federalRead… Read more »