How Election Officials Can Fight Misinformation and Mistrust
Maintaining election integrity isn’t easy, but it’s work that could change the outcome of this election and the future of our governmental institutions.
Digital Government
How the CDC Used Metrics to Communicate COVID-19 Info Online
At GovLoop’s online training Wednesday, Digital Metrics Lead for the Centers for Disease Control and Prevention (CDC) shared how the agency responded online to communicate COVID-19 information to the public.
A 3-Pronged Approach for Prioritizing CX
Governments must think holistically about the convergence of CX, digital transformation and secure, adaptable platforms. The efficacy of citizen services depends on it.
When the Pandemic Hit, VA Hit Back with Technology
To learn more about the VA’s pandemic response, we spoke with the director and a senior analyst of the Enterprise Cloud Solutions Office (ECSO) at VA.
Remote Work Highlights Value of Unified Communications
Today, agencies realize that resilience is about more than disaster recovery and business continuity.
From Containers to Kubernetes: The Definitions, Connections and More
In this blog post, we define the terms and explain the connections of a modern software factory.
Build a Sustainable Remote Workforce Strategy
As we adopt new ways of living because of the COVID-19 pandemic, agencies will need to consider creative approaches to their remote work strategy.
What’s Your Data Telling You About Customers’ Experiences?
One of the most powerful — yet often underused— assets that agencies own is something employees interact with daily across multiple platforms and systems.
What’s Top of Mind in Government CX?
The way customers interact with you and your agency doesn’t have to be flashy to be effective. Here are some key insights about moving from the concepts of CX to construct.
What Do You Do When You Don’t Have Data Unicorns?
A data unicorn is a mathematician, data scientist and storyteller — someone who is mathematically strong, technically learned and narratively inclined. It’s exceedingly rare to come across them.