If 2016 taught us anything, it is that technology enables communication between government and the people it serves in such a powerful way. From elections and campaigning, to traditional government services, technology is changing the way government operates. Here are a few trends that get me excited about the year to come
One of President-elect Donald Trump’s primary campaign promises was to reduce inefficiency and red tape in government. If he’s serious, here are some areas he and Congress may want to consider.
With these qualities, your agency can create a real connection with your customers, which enables improved transparency and builds trust.
Improving customer service has been an off-and-on federal priority over a number of years. In fact, it is now more broadly referred to as “customer experience,” since research shows that “customer service” accounts for only a quarter of a customer’s overall satisfaction with their experience with a company or government agency.
We need new criteria in government job circles. We must look for and reward innovative thinkers and realize that performance is not a zero-sum game. We must look for ways to engage in continual learning on the job, recognizing that this is a key component of innovation and creativity.
Is your agency having a hard time driving customer satisfaction? Check out these expert tips on how you can deliver a better customer experience.
The digital transformation of government has begun. The major driving forces in this transformation are cloud, mobility, big data analytics, the Internet of Things – and respective security concerns. Learn how your agency can get ready for the digital future.
Check out some of Arizona’s best IT modernization practices.
As we look towards the Trump transition, there are a few thoughts I had on what this means for federal employees.
North Carolina knows a thing or two about consolidation. Check out how they are doing so while ingraining innovation into the process.