Simple Design Strategies for Improving Constituent Experiences With State and Local Agencies
Agency decision makers and frontline workers should work to improve online constituent experiences. Here are tips for enhancing those interactions.
State and Local
Vaccine Distribution: Lessons Learned for Future Public Health Response
Maricopa County needed to identify the most vulnerable areas in the county and promote optimal vaccination sites to the public.
How 1 California City Takes a Geographic Approach to Tackling Homelessness
The city of Modesto, California used mobile apps powered by geospatial technology to identify homeless populations and improve outreach and services.
Human-Centered Design Isn’t Just for Designers
Here’s how government leaders are infusing human-centered design into their everyday work and across their teams.
Practical Lessons From a Government Silo Breaker
The first step is realizing that what you’re doing is valuable to share, no matter how mundane it might seem, and then actually sharing it.
Pennsylvania Went Low-Tech to Simplify Benefits Renewals for Residents
The state created a no-code solution to help people understand their unemployment benefits year end process. Here’s how they did it.
Louisville Advances Innovation by Going Paperless
By next July, the city aims to reduce 40% of its paper consumption, an effort the pandemic accelerated.
Is Your Relationship With Data Helping or Hurting Innovation?
Your data has a time value, whether you’ve explicitly acknowledged it or not.
3 Things You Can Do Now to Rethink Innovation
“I think this pandemic forced everybody to step off the treadmill collectively and rethink how we want to go forward.”
Michigan Streamlines the Messy Middle of Benefits Determination
Leaders within the Michigan Department of Health and Human Services asked a radical question: Why can’t we get people a same-day response when they apply for benefits?“