Posts Tagged: and

Presenters at our Annual Government Web and New Media Conference – are you one?

Web Manager University is Calling for Presentations at our Annual Government Web and New Media Conference May 16-17 in Washington, DC. We’ve a lot of interest for presentation topics, and we’re extending an opportunity to be considered as a potential speaker and tell us about the exciting work you are doing. Submissions must be receivedRead… Read more »

Advice and Counsel for Amanda

Amanda would be well advised not to make a career in government because Congress wants to eliminate the FERS retirement system and reduce it to just a 401 k plan and social security… Furthermore, the super committee in Congress appears to be failing in its mission of reducing the debt and deficit. So, if thingsRead… Read more »

Are you fluent in the art of asking questions?

We all ask a lot of questions, but do we ask the right questions? In the right way? To the right person? At the right time? Who would have thought asking questions would be such an involved process, but it is. Particularly in government, where we deal with bosses, managers, supervisors, and colleagues in differentRead… Read more »

Government and Business – Common Ground

We recently had a great post by Patrick Fiorenza on whether the government should be run like a business. It created lots of good discussion about the pros and cons of each viewpoint. The general consesus seemed to be that the nature of goverment services to not lend itself to business management completely, but thatRead… Read more »

Why isn’t planning standard operating procedure?

This blog was originally posted on Deltek Vision Project profitability alone fuels growth for architecture and engineering firm growth – nothing else. So in theory, integrated planning (e.g. knowing the profitability of every project and the utilization of every revenue-contributing resource) should be in place at every firm. This in turn would be a standingRead… Read more »

Using Dashboards in Government

The use of dashboards in the federal government took off when President Obama released his Open Government initiative in early 2009. Here’s a snapshot of where they are today, and some lessons learned from the pioneers. Vivek Kundra is leaving the federal government after having served as its first chief information officer. Probably one ofRead… Read more »

Measuring Your Effectiveness in Streamlining Service Delivery and Improving Customer Service

How far along is your agency in implementing the Customer Service Plan mandated in President Obama’s Executive Order 13571 – Streamlining Service Delivery and Improving Customer Service? In my latest blog post, I’ve provided a recommendation for a Short Term Web Measurement plan to help you: Receive customer feedback Evaluate the entire customer experience AnalyzeRead… Read more »

Political Savvy – What you can do!

When office politics and political savvy are mentioned, many think of selfish, deceitful, deceptive, sneaky, conniving individuals who are doing things like: — Snitching to management— Lying or covering the truth— Playing dishonest games, i.e. taking undue credit for others’ work — Discounting another’s opinion or idea— Back stabbing Yes, it is true, there areRead… Read more »

Phone Tips & Tricks: Don’t TXT, JST DRV.

The Phone Tips & Tricks series is supported by the Sprint Federal Employee Discount Program. To find awesome discounts visit the Sprint Federal Employee Discount resource center today. How many times have we dealt with a similar scenario to this: You are headed into work or on a long trip and the phone goes off.Read… Read more »

Phone Tips & Tricks: Use Your Phone to Stay Healthy on the Road

The Phone Tips & Tricks series is supported by the Sprint Federal Employee Discount Program. To find awesome discounts visit the Sprint Federal Employee Discount resource center today. I’m constantly traveling for work. It’s awesome to explore different cities, but the downside is finding ways to stay healthy while on the road. To continue onRead… Read more »