Posts Tagged: language

Clearmark/Wondermark Plain Language Awards Are Important to Customer Service

I’ve said this hundreds of times: if we don’t communicate effectively, we don’t serve effectively. It’s as simple – and as difficult- as that. If customers can’t understand what you have to offer, can’t understand where to find it or what they’re supposed to do with it, then they can’t use your services. And you’veRead… Read more »

White House Calls Federal Agencies’ BLUF: Says Use Plain Language

The Plain Writing Act of 2010 called on federal agencies to simplify the language used in issuing rules and regulations. As a part of the Open Government movement, federal agencies were to use plain, common English in official correspondence rather than writing in government-speak – a language commonly known for using a dozen words whereRead… Read more »

Mission Essential Personnel Announces New Credit Facility With Bank Of America

12/5/2011 Chantilly, VA – Mission Essential Personnel, LLC (MEP) announced today it has established a new multi-million credit facility with Bank of America that will provide MEP with additional operating liquidity and capital for strategic acquisitions and investments. MEP Chief Financial Officer Michael Jakobowski said, “The establishment of this facility will support MEP’s global operationsRead… Read more »

Join Web Manager University for two free plain language training events:

11/29 – Plain Language Basics12/9 – Plain Language Writing for the Web Plain Language Basics This seminar will provide an update on plain writing principles and the law. If you write content for external customers and the general public—press releases, emails, articles, newsletters, etc.—this seminar is for you. You will: Gain a better understanding ofRead… Read more »

Mission Essential Personnel Adds Former SOCOM Commander Admiral Eric Olson To Board of Advisors

10/24/2011 Chantilly, VA – Mission Essential Personnel, LLC (MEP) today announced that Adm. Eric T. Olson, who recently retired as Commander, US Special Operations Command (USSOCOM), has joined its Board of Advisors. Olson was the first SEAL to command USSOCOM and will share his unique global perspective with MEP leadership as the company continues toRead… Read more »

The Global, Mobile Enterprise Era: Transform Your Presence

2011 has shown that not only are mobile strategies effective in growing a business globally, they are imperative. As our knowledge of mobile marketing begins to grow, so do the statistics: * 250 million people access Facebook through a mobile device; those who access through a mobile device rather than a PC are twice asRead… Read more »

The Government Man and the Plain Language Act

With all of the hoopla about the Plain Language Act, the Government Man thought this would be a perfect opportunity to spread some wisdom and of course hype his own creation. In my book, Confessions of a Government Man, I devote an entire chapter to “Language of Government.” Maybe our lawmakers read it prior toRead… Read more »

Update on Research on www.plainlanguage.gov

Thanks to all of you who provided support for our research for www.plainlanguage.gov. We are trying to understand as closely as possible what Government thinkers need to know (about plain language and clear writing legislation. Here’s the background/reason for our research n 2006, my students reshaped the site www.plainlanguage.gov. Our purpose at that time wasRead… Read more »

Coaching for Language, Communication, and Accent

Everyone who works in government who works with written materials knows that every sentence is supposed to have a period at the end. All of those people know (or do they?) that sentences in general are supposed to be short and to the point. KISS is an old writing thing that means ‘Keep It ShortRead… Read more »

TSA Supervisor to Staffer: Speak English

Last month, President Obama signed into law a bill that tells Uncle Sam to speak and write plainly. The bill echoed Obama’s executive order in May instructing agencies to write job announcements in clear language. Unfortunately, one smart-ass TSAer at BWI airport didn’t get the memos. Happily, her supervisor did. The New York Times reports:Read… Read more »