The Government’s A Joker

According the Government Accountability Office (GAO)’s recently released “Annual Report 2015: Additional Opportunities to Reduce Fragmentation, Overlap, and Duplication, and Achieve Other Financial Benefits”, the government’s a joker. It’s trying to juggle a million different programs, but it can’t quite keep them all under control. Nicky Clowers, Director of Financial Markets and Community Investment IssuesRead… Read more »

The Tech Loop: Dude, Where’s My Car?

The Tech Loop is a weekly compilation of the latest happenings in government technology gathered from around the web. This week’s topics include cybersecurity, cloud, big data, & GIS. Cybersecurity Makin’ moves. The House passed two complementary cyber information-sharing bills this week. Both pieces of legislation would give companies legal liability protections when sharing cyberRead… Read more »

These County Governments Deliver Non-Stop Action

Whenever I think of county government, an annoying ear-worm of a song pops into my head. Backed by a twangy hoedown tune at odds with the county’s New York suburban character, the TV commercial for the Westchester County Fair sang promises of “Rides and attractions! Non-stop action! Shows! Animals! Fireworks, too!” Hokey summertime county fairs were my firstRead… Read more »

Thoughts from New Zealand: Does Open Source Lead to Open Society?

The set up Last week I want to a conference called Open Source // Open Society (OS//OS). While conferences are great opportunities to learn new things, I normally wouldn’t blog about one. But this one got me thinking about the ‘open society’ aspect and how it fits with government, especially with the work my team isRead… Read more »

How to Beat the 5 Top Excuses For Not Improving Your Agency’s Customer Experience

Naysayers love to complain that real customer experience (CX) improvement is only for the private sector because government is subject to unique and insurmountable pressures. Don’t believe them. Many major corporations must overcome the same hurdles, and some federal agencies are finding ways to break out, too. Use this list of comebacks to subdue governmentRead… Read more »

Continuous Monitoring Must Include Continuous Sharing

It’s hard to manage what you don’t measure. We’ve all heard the saying in various contexts, but this is especially true on the cyber front. In fiscal 2014, agencies reported spending $3.8 billion to monitor federal networks for internal and external malicious cyber activity and another $3.1 billion to detect, analyze and mitigate intrusions, accordingRead… Read more »