Communication is important to just about every aspect of my job as a public affairs specialist. I eat it, breathe it and sleep it. Yet, it’s always something I’m constantly fine-tuning. How should I say this? What’s the best way to relay this message? Are we effectively reaching our audience? Wherever I go, I always tryRead… Read more »
Esri is a company that strives to create products that will better the world. Their most recent accomplishment is called: the Global Ecological Land Units (Global ELU) map. This new technology co-created with Roger Sayre of the US Geological Survey (USGS) is meant to help users see the world in a new organized way whileRead… Read more »
As the Digital Era continues to progress, social and digital technologies will become more fully integrated into not just the work we do, but how we do it. Although external applications such as marketing, sales, and customer service have dominated adoption activities and discussions to date (particularly in the context of consumer goods and services),Read… Read more »
Usually, when we hear the word ‘customer’, we think of patrons of for-profit businesses that provide services, ranging from Walmart, to small local coffee shops, all the way to Bain & Co. However, the U.S. government has customers as well – they’re just not often referred to as customers, because they compromise the whole population.Read… Read more »
Today is going to suck. Barring any pre-existing condition like depression, a pending court appearance or surgery, the overwhelming majority of human beings do not wake up with apathy or negativity as their first thought of the day. Most of us… regardless of socio-economic background, heritage or any other demographical category… most of us start… Read more »
By Amy Sanders Only 12% of the U.S. population have the skills needed to obtain, process, and understand health information (NAAL). This statistic is staggering when you consider how many people consume health information online; according to Pew, 72% of internet users say they looked online for health information within the past year. What doesRead… Read more »
If you are like me, and you live in between VA and NJ, you are looking forward to the predicted 8 inches of snow. For our neighbors who are older, injured or have an access or functional need, snowstorms can cause a great deal of anxiety and pose a threat to their well-being. Often, thoseRead… Read more »
The Administration’s FY 2016 budget proposal shows that it is committed to creating capacity and sustainability for performance-and-results based government. It’s all in the details. Beyond the dollars in the President’s budget, there are some details buried in congressional justifications that are worth examining. I think there are three sets of initiatives – that forRead… Read more »
We’ve got a new twist this week, folks. Since I’ve been blogging mostly about accessibility, I wanted to talk with someone who approaches accessibility from a different perspective than a subject matter expert. I met with a designer who works for a federal government agency and has a refreshing outlook on design and accessibility. SheRead… Read more »
On Monday, the New York Times reported that Hillary Clinton may have violated federal records laws when she used her personal email to conduct all of her official State Department business during her four years as Secretary of State. Federal law states that certain emails written or received by federal employees become government records andRead… Read more »