The world can now peek under the dashboard of U.S. government websites—an analytics dashboard, that is. A new site, analytics.usa.gov, shows a live, aggregate view of the Google Analytics data for many federal government websites. The site also links to the open source datasets that run behind the analytics dashboard, should you be in a tinkering mood. The most impressiveRead… Read more »
Check out this post by Jason Goldman. Starting April 6th, his new job in the White House will be “to help create more meaningful online engagement between government and American citizens.” The core question from Jason: Here’s what I would love. I would love for you to answer this question: How can we — our government andRead… Read more »
I’m going to go out on a limb here and say that the average citizen feels like they don’t know what the hell is going on in Washington. I feel fairly confident in drawing this conclusion because every time, or nearly every time I talk to someone outside the Beltway they say something like thisRead… Read more »
Chris Dorobek’s March 18, 2015 program, “The Lowdown on Digital Services,” didn’t focus on innovation, but his guests’ ideas were all about it. Martha Doris, Rick Parrish, and Hannah Moss described Federal Government efforts to improve customer experience. Their comments about value as the point of a good customer experience are what innovation is supposedRead… Read more »
As government leaders, we place a high priority on serving the public well, and rightfully so. But often our customers not only external to our organizations; our customers are often our colleagues in the next office, or in a nearby agency. These internal customers deserve our best customer service, too. What does really great internalRead… Read more »
Just a few years ago, infographics seemed to be the hottest type of content online. Lately, the shine has worn off as bad infographics inundated the internet. High-quality infographics still can rise up from the flood of drivel. Infographics are not inherently bad. When infographics are designed well they simplify complex information and can make boring topics interesting. Eye-catching visualsRead… Read more »
This post is an interview excerpted from GovLoop’s recent guide, The Future of Digital Services. In the guide, we explore five trends that are transforming the way government serves citizens in the digital age. There’s more to digital services strategy than placing information online. You also have to draw citizens to your portal and getRead… Read more »
There’s pretty much an app for everything these days. And that on-the-go accessibility to the information you need has slowly been creeping into federal and state government over the past few years, driven in part by a presidential memo encouraging a federal digital strategy and contests encouraging app developers to come up with creative newRead… Read more »
Remember what life was like before 311? Residents lucky enough to live in communities that operate 311 centers know the convenience of having one number to access a host of services and resources. In honor of such a great service, we think March 11th should be dedicated as National 311 Day! Let’s celebrate the communities… Read more »
When you start to plan a public outreach and education campaign, a sense of humor may not be the first tool you think to reach for. You may instead focus on hard facts, thinking that logic alone will be enough to persuade people. Without some pizzazz and personality, your public outreach campaigns risk being boring and forgettable.Read… Read more »