Citizen Engagement

Digital Communications Tour: Driving Mission Impact with Government Communications

This morning I attended GovDelivery’s Digital Communications Tour in Washington D.C. This half day event, part of a multi-stop tour, is the place to learn best practices and strategies on government communications and digital government from public sector experts. Speakers included Steve Ressler, Founder of GovLoop, Scott Burns, CEO and co-Founder of GovDelivery, Tim Fullerton,Read… Read more »

Digital Communications Tour: Doing More with Less

This morning I attended GovDelivery’s Digital Communications Tour in Washington D.C. This half day event, part of a multi-stop tour, is the place to learn best practices and strategies on government communications and digital government from public sector experts. Speakers included Steve Ressler, Founder of GovLoop, Scott Burns, CEO and co-Founder of GovDelivery, Tim Fullerton,Read… Read more »

Eight Conversations Your Customers Want to Have With Your Brand

This post originally appeared on my external blog, Social Media Strategery. While it’s focused on private sector brands, these ideas can easily be applied to public sector entities as well. My last post criticized the content that a lot of brands share via social media – the incessant begging for likes and shares, the linkbaiting,Read… Read more »

Five Twitter Best Practices (Infographic) and “Twitter Political Hall of Fame (Shame?)”

Do you experience “Twitter mania” or have withdrawal symptoms when you’re not tweeting? So many social media users appear to be as addicted to Twitter as to their daily dose of java. However, do you know Twitter best practices? Have any of your followers “flown the coop”? What are your best practices on Twitter andRead… Read more »

Transparency Report Card – Did your state make the grade?

For the past four year the US Public Interest Group has graded each of the 50 states on their level of transparency. While 7 states made the honor roll, six states received failing grades. How did your state do? Phineas Baxandall is a senior analyst for tax and budget at the US Public Interest Group.Read… Read more »

How to Engage with Gov – 101 – with Gavin Newsom

“Government is the air we breathe the water we drink. So it is incumbent among all of us who celebrate it and those who hate it to try to make it better and more relevant. Don’t give up on government. Don’t sit back and passively complain. Let’s have a two-way conversation,” said Gavin Newsom. NewsomRead… Read more »

Measuring Your Social Media Efforts In Government – How To Assess What Works And What Doesn’t Work

Facebook, Twitter, LinkedIn, Pinterest, Foursquare. These are all tools necessary in this day and age to reach your audience, but just having them and putting messages out is no longer enough. As new social media tools become the “hot item” while the ones you’re just getting used to are phased out; the balancing act ofRead… Read more »

Want to work for the State Department – There’s an App for that!

Do you want to work in the foreign service? The State Department has launched a mobile application to help. The app gives prospective Foreign Service officers a taste of what could be in store for them. Terry Davidson is the Recruitment and Outreach Division Chief at the State Department. He told Chris Dorobek on theRead… Read more »

Arlington Cemetery Goes MOBILE – Take a Look at the New ANC Explorer App

If you’ve ever had the privilege to visit Arlington National Cemetery you know the grounds are vast. In fact there are more than 290,000 soldiers buried throughout the 624 acres of hallowed ground. The terrain can make it difficult for families to locate the headstone of their loved ones. So Arlington National Cemetery has goneRead… Read more »