Citizen Engagement

Government Challenges – Your Solutions – Why Works

In 2010 the General Services Administration launched The idea was simple the site would house agency contests and competitions together in one place. But no one could have predicted the success. Now three years in, is home to more than 250 challenges from 60 agencies. Sheila Campbell is the Director for Excellence inRead… Read more »

Connecting to Citizens by Email: Finding the “Engagement Upsell” Opportunity

As part of GovLoop’s most recent guide entitled, “Innovating at the Point of Citizen Engagement: Making Every Moment Count,” I interviewed Scott Burns, CEO and co-Founder of GovDelivery (the #1 provider of technology solutions that make it easy for the public sector to expand digital communication with the public). The guide includes an excerpt ofRead… Read more »

Enabling Citizens to Build Strong Communities More Efficiently

As part of GovLoop’s most recent guide entitled, “Innovating at the Point of Citizen Engagement: Making Every Moment Count,” I interviewed Maury Blackman, President and CEO of Accela, which powers thousands of services and millions of transactions for more than 500 public agencies worldwide, enabling governments to connect with citizens and streamline processes related toRead… Read more »

How Radical Connectivity Is Changing the Way Government Operates

“You hear people talk about the impact of the internet or mobile phones or social media but none of those words really capture what is going on. People today have enormous amounts of power in their phones, they are also connected to the internet at all times and that has real cascade ramifications in aRead… Read more »

The Agile Approach to Innovation – Why it worked in Michigan – Part 2

Becoming an innovator doesn’t happen overnight, you need strong support from your leaders, an ability to take risks and budgetary support. Michigan’s CIO David Behen and CTO Rod Davenport know all about implementing innovation. They recently been named as Government Technology’s Top 25 in Technology for their work in Michigan. In part one of ourRead… Read more »

Your Organization’s Emergency Communications

Emergency Management- 5 Minute Survey From the terrible events in Boston to Super Storm Sandy, we have seen the power of digital communications (email, social media, texts etc) during emergencies. In fact, in a recent post one GovLooper discusses how he followed the Boston events, from Twitter to Google Maps, and most of his informationRead… Read more »

CDC Turns to Apps to Create Disease Detectives – Social Media and Health

The Centers for Disease Control have launched a new app – Solve the Outbreak – to help teach people about disease outbreaks. The interactive game allows users to track, solve and prevent future outbreaks. Alex Cassanova is the Innovations Team Lead at the CDC. He told Chris Dorobek on the DorobekINSIDER that the users playRead… Read more »

Sometimes the Best Innovations are the Most Obvious

Consider an online resource where you could search for the best after-school programs for your kids? It seems pretty obvious right? But so far the government hasn’t been able to build a comprehensive online database. That’s where NYU’s Wagner School comes in, they’ve developed a new website called CluedIn. CluedIn is a comprehensive, interactive web-basedRead… Read more »