Step Up the EX Through Learning
Professional development opportunities can improve an employee’s overall work experience, but the benefits of career education are even more far-reaching. And mentorship makes a big difference.
Communications
5 Keys to Cross-Agency Collaboration in 2024
Collaborative technology allows employees, wherever they’re located, to communicate and work together effectively. Four elements of collaborative tech are needed: unified communications, conferencing ability, strong security compliance, and collaboration endpoints.
Negotiation Styles Used in Max Series, “Succession”
Understanding different negotiation styles can help you have effective goal-setting and other conversations with leadership…and the TV show “Succession” offers some examples.
Listen to Employees, Improve Outcomes
A human-centered approach to managing people, one that includes listening to what they need and analyzing experience data in real time, can help agencies attract and retain a strong, satisfied workforce.
The Case for Accessible Communications Technology
Collaborative technology has erased physical barriers that once made it difficult to meet face-to-face and work on documents simultaneously. But disabled employees and other workers often need special accommodations — closed captioning, for instance — that allows them to access modern communications technology.
Maximizing the Power of IoT and OT in Federal Agencies
Pairing the Internet of Things (IoT) with operational technology (OT) is an innovative way for federal agencies to optimize their existing tools and deliver revolutionary remote management. The potential of the IoT/OT convergence is boundless.
5 Biggest CX Barriers Unveiled
This is a quick recap of the December 12 CX CoP session.
Introducing the CX Community of Practice
Learn more about our newest Community of Practice, geared around supporting government employees who are delivering CX.
Innovations in Data: Give People Time to Figure Things Out
Sometimes, the best thing a leader can do is let employees work things out for themselves, especially when it comes to data-related issues.
Innovations in CX: Gauging Engagement
Agencies looking to design innovative customer experiences should consider two opportunity areas: the types of constituent engagement that really matter, and the rol