AI Can Enable Government to Meet Future Challenges While Addressing Risks Responsibly

by Daniel Chenok, Executive Director, IBM Center for The Business of Government Contributors: Claude Yusti, Tatiana Sokolova with IBM, and Katie Malague and Peter Kamocsai with the Partnership for Public Service Few technological innovations offer the many potential benefits of artificial intelligence. AI tools range from entertaining to productivity-improving to life-saving, from playing poker orRead… Read more »

The Evolution of 311 and Government Customer Service

Inspired by customer expectations and feedback the 311 community continues to increase connectivity options. Today’s users access 311 through kiosks, chat, text, online, mobile applications, email, artificial intelligence, and social media.

Long Reads for the 4th of July

What are your 4th of July plans? Mine include festivals, barbecues, fireworks, and catching up on some reading, the latter of which will probably be the easiest given the forecast. Whether you’ll be spending your weekend inside or outside, there are some great books to consider picking up that can offer some inspiration to takeRead… Read more »