Posts Tagged: 18f

CX: Lessons from 2015 and Trends for 2016

Customer experience, or CX, has not always been associated with government, but this year government has taken some big steps towards improving its customer experience image. One of the reasons for the increase in government’s customer service mentality is the mandated cross-agency priority goals. 15 cross-agency priority goals were announced earlier this year with theRead… Read more »

Better Data, Better Decisions

In the Next Generation of Government Training Summit session, “Analyzing Data to Make Better Decisions,” Kirsten Dalboe, MGMT Cube Program Manager at DHS, and Gray Brooks, Senior API Strategist at GSA, shared their successes with using data to improve performance and efficiency. Kirsten was the “data scientist” behind the DHS Management Cube, which integrates financial,Read… Read more »

What Vince Lombardi Can Teach Us About Agile

If you’re a diehard Vince Lombardi fan, then you know about the power sweep. This bread-and-butter play is legendary, but not for the reasons one may think. It isn’t flashy or complicated. It’s a simple play that Lombardi’s Green Bay Packers executed routinely and ruthlessly. “It didn’t have to be flashy” because it was aRead… Read more »

The 13 Most Bizarre .Gov Domains

What does the U.S. government need with 5,300 domains? Because that’s how many there are on 18F’s complete list of .gov domains. There are plenty of oddball URLs that will have you scratching your head and wondering: What were they thinking? Some domains have no website in place. We’re left to guess—or Google—if these parked domains were registered for campaignsRead… Read more »

4 More Tips for U.S. Digital Services & Agency Teams

Last August, when the U.S. Digital Services was announced, I wrote a blog post with 7 Ideas for the USDS. Yesterday, the White House announced in their 2016 budget a $100M program to expand digital services teams into 25 agencies. This is quite an impressive proposal and it also follows my first general tip forRead… Read more »