Let’s assume that, as an IT leader and decision maker, you understand the importance of clear and efficient communications. Whether with superiors, subordinates, peers, vendors, or customers, good communications are a key ingredient to your success. And you’ve probably read or heard somewhere that 93% or some similar percentage of interpersonal communications are non-verbal; thatRead… Read more »
We’ve all heard the phrase, “There are no dumb questions, only dumb answers.” That is patently false, as any one who has been the victim of a terrible question at a public event can attest. Participation is important, whether at an internal brown bag or plenary at an annual convention. Asking a question is aRead… Read more »
When going on holiday and handing over a social media account or talking to a new member of staff, I often show a rough ‘how to deal with people on social media guide’. Hopefully, you or someone in your team will find this flow chart handy. If you think it’s useful, you can download a PDF.
When you provide 5,600 blood transfusions, 424,000 measles vaccinations, 18,000 safety trainings, and countless other services to citizens each day, how are you supposed to present a single organization and mission? That was the question the American Red Cross’s (ARC) first Chief Marketing Officer, Peggy Dyer, was challenged with five years ago. Her response wasRead… Read more »
It’s no surprise that local governments are utilizing crowdsourcing to solve some of their biggest problems. Crowdsourcing, after all, uses some of the same basic tenets as democracy: where the decisions that serve a body are governed by the majority. Crowdsourcing is being used as a means to allocate budgets, cut waste, and solve longstandingRead… Read more »
The White House’s Open Government initiative encourages citizens to become more actively engaged in budget decisions in their communities. How does this work in practice? Do busy citizens actually get involved? Inspired by successful efforts in Brazil and other countries around the world, several U.S. communities have undertaken pilot efforts to allow citizens to directlyRead… Read more »
By John Simpson, Engagement Consultant at GovDelivery There are a few basic components that anyone can leverage when beginning to develop the framework for their digital engagement strategy or evaluate an existing one. This blog series will go into each of these basics reviewed in our webinar on Stakeholder Engagement in Federal Government to provideRead… Read more »
What’s the primary source of frustration for you in your organization? If you’re like many, the inability to move people towards a certain goal ranks high on your list. Interpersonal relationships can be tough. If only everyone saw it your way. The reality, of course, is that this is a two way street. Their inabilityRead… Read more »
By John Simpson, Engagement Consultant at GovDelivery There are a few basic components that anyone can leverage when beginning to develop the framework for their digital engagement strategy or evaluate an existing one. This blog post is part of a larger series tied to our recent webinar on Stakeholder Engagement in Federal Government. If youRead… Read more »
A few years ago I heard it said by political advisors that one hand-written letter to a Minister counts for more than 100 emails on the same topic.The perception was that if someone sat down and wrote their thoughts in long-hand it showed more interest and commitment than if they typed and posted them onlineRead… Read more »