Listening to the media discuss our debt can be exhausting. Every day we are bombarded with huge dollar figures to be dealt with: $14.3 trillion in debt, $38 billion cut this year, $4 trillion proposed cut for 2012. Is that really the discussion that we should be focusing on? Is the 50,000 foot discussion whereRead… Read more »
If you ran a business and only 65 percent of your customers were satisfied, do you think you’d stay in business very long? That’s what a recent survey found from customers of many federal agencies, and their customers aren’t happy! In response, Cong. Henry Cuellar re-introduces his customer service enhancement bill. The annual federal customerRead… Read more »
We hosted a successful webinar yesterday, How to Manage Citizen Feedback and Reduce Overhead. Nearly 60 governments attended to hear Citywide Records Manager, Wendy Klock-Johnson from the City of Sacramento, discuss how the city successfully streamlined citizen participation with a new tool called eComment and why social media didn’t work! Wendy posted a blog articleRead… Read more »
The House passed a bill in June to revamp the 1993 Government Performance and Results Act. In late September, the Senate took steps to update it as well. Since these bills support the Administration’s efforts, there is a good likelihood that a GPRA refresh will pass. Senator Tom Carper (D-DE) summarized the need for aRead… Read more »
Cross-posted from: http://usability4government.wordpress.com/2010/03/27/ Originally created for Girl Geek Dinner in Ottawa, you can use this tutorial to start a discussion about how you can integrate usability principles into your website planning at your department or organization. Alternatively, re-use the prezi to create your own presentation. If you do, I’d love to know about it. TheRead… Read more »
This is a video tutorial I created to help share the web performance measurement strategy shown in my previous blog post. It’s called Developing Client-centric Government Sites. If you don’t see anything above, maybe you can check it out on vimeo : http://www.vimeo.com/10567707 Modified from original posted: usability4government.wordpress.com/2010/02/05/creating-citizen-focused-sites/
The government of Canada has recently put together a group to come up with techniques and best practices to measure social media in the public sector. We’d like to see what other governments are doing to measure their use of social media–whether it’s quantitative or qualitative and what kind of performance measurement frameworks are beingRead… Read more »
Data doesn’t make decisions; people do. Data can inform decisions. I say this in response to the person who told me this week that performance measurement, like accountability, “only works on paper”. Well, if your performance measurement strategy only works on paper, than it isn’t working at all. Here are a number of factors aboutRead… Read more »
Currently I am working on a project to complete an assessment on how well our Procurement Organization is doing in the area of Contract Administration. A simultaneous project is exploring the duties of the COTR. I would love to hear folks best practices and ideas of measuring the effectiveness of Contract Administration by the COs.
There are certainly more and more Government Agencies jumping on the band wagon to follow President Obama’s directive for them to become more collaborative, open, transparent and participatory. But the real question is – what measures are being taken to evaluate the success or failure of all these efforts? I’m writing an article for eContentRead… Read more »