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All Blog Posts Tagged 'communications' (7,118)

Rebranding the “War On Terror”

 

 

Photo credit: Aldrin Muya

 

 …

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Added by Dannielle Blumenthal on January 24, 2011 at 7:00pm — No Comments

About a girl

I think it might be about time I did an introduction post. There also need to be some declarations of interest, and some disclaimers as 'lots of passion and little knowledge is a dangerous thing' rings in my ears.



This is not a blog, in the main, about what I know. This is a blog about what I do not. A blog, to me, is not about broadcast, it is about an opportunity for little voices to ask questions, and for kindly passers by who might know something about the subject to answer. As I… Continue

Added by Louise K on January 24, 2011 at 5:15pm — No Comments

Gov20LA 2011 Feb 12-13 in Santa Monica, CA (Los Angeles)

Gov 2.0 L.A. 2011 is upon us shortly. As the founder I could not be more excited about what is about to happen. Gov 2.0 LA started last year as a way to bring people who are not usually together in the same room to be able to openly discuss both Government 2.0 and the technology around it as well as form long standing interpersonal relationships.

The 2010 event did all that and…

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Added by Alan Silberberg on January 24, 2011 at 4:52pm — No Comments

Thoughts on Changing the Status Quo in Public Health

KONICA MINOLTA DIGITAL CAMERA

Recently, good friend and social marketing thought leader Craig LeFebvre…

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Added by Andre Blackman on January 24, 2011 at 9:27am — No Comments

Digital engagement in South Holland

South Holland District Council Since moving house back in October, my local government district is South Holland, in south Lincolnshire. I’m no stranger to it – this is where I grew up, before leaving to go to University.

It’s good to see the local council is engaging…

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Added by Dave Briggs on January 24, 2011 at 8:37am — No Comments

107 Trillion email in 2010 - Can we talk?

   Its estimated 2010 saw 107,000,000,000,000 or (10.7 x 10^13) email messages sent world wide. Not text messages, nor tweets, nor blogs or web posts. Just email.

 

 Source: http://blogs.sacbee.com/ticket/archives/2011/01/294-billion-mes.html

 

    Now can we talk? Are we becoming a generation of readers or writers? How many emails are read, how many are spam…

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Added by Allen Sheaprd on January 24, 2011 at 7:57am — No Comments

That was the #ukgc11 that was

Govcamp agenda

GovCamp this Saturday was a delight, thanks to the wonderful people who attended, those that helped out, and the good folk at…

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Added by Dave Briggs on January 24, 2011 at 7:37am — 1 Comment

10 Minutes to a Killer Brand & Reputation Strategy

I don't have time to read a lot of b.s. and neither do you. So let's not waste anyone's time with puffery. This post offers some thoughts for fast-moving professionals on the nitty-gritty of how to quickly build an effective brand and reputation strategy (BRS) that you can actually use, whether for yourself or your business. (Note: I recommend consulting a legal professional before implementing any sort of BRS strategy, especially where a business is concerned. This post does not substitute for… Continue

Added by Dannielle Blumenthal on January 23, 2011 at 9:57pm — No Comments

GovReads: Sh** My Dad Says

You know how when we are growing up and our parents say the stupidest things? Things like "I brought you into the world and I can take you out" or "Because I said so, that's why". Good times...good times. If you're like me, you…

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Added by Amy Phillips on January 23, 2011 at 7:48pm — No Comments

Get Organized for Great Customer Service

At long last, the customer service bandwagon seems to be rolling in government. The latest evidence: GSA just quietly unveiled a fabulous new website: HowTo.gov. It puts requirements, best practices, training, and tips for all forms of customer service delivery (web, call centers, publications, social media) under one customer service umbrella. Bravo! Finally, we can focus on what and… Continue

Added by Candi Harrison on January 23, 2011 at 5:48pm — No Comments

Working with Upset Customers? Turn down the H.E.A.T.

   “When I have an angry customer, I just put the phone down on my desk and walk away.  By the time I get back, they are either calm, or they hung up. Problem Solved.”

 

   I really did have a student in one of my classes make that statement.  I’ve heard a lot of odd perceptions of what people feel is their responsibility toward providing customer service.

   Public servants often do interact with difficult customers, customers in distress, or customers in difficult…

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Added by Wendi Pomerance Brick on January 23, 2011 at 9:46am — 9 Comments

Brand Management and Reputation Management: Separate & Equally Important





This one is pretty simple.


* Brand = the image that people have of you.


* Reputation = whether people think you have integrity.


Here's where the two concepts come into play:


* Good brands require a good reputation, for obvious reasons. Think of hotel brands, for example: The Four…
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Added by Dannielle Blumenthal on January 22, 2011 at 10:54pm — No Comments

Are You An Online Or An Offline Brand?





Did you see that item on the news yesterday, about the lady who texted her way into a fountain at the mall?

Apparently she was so intent on her device that she didn't look up until it was too late and she got soaked.

I saw that on TV and I saw myself in that clip. For if…

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Added by Dannielle Blumenthal on January 21, 2011 at 10:49pm — No Comments

Gov PR: Going Beyond the Standard Press Release with Real-Time Video

From the Granicus Blog

As the need for real-time exposure to information grows, government PR and communications professionals should start to re-evaluate their plan of attack for press releases and public announcements. After handling all Granicus PR efforts and working with PIO’s and publicly directors at all levels of government, I’ve come to realize the importance of ensuring your public announcements give audiences something…

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Added by Lauren Alexander on January 21, 2011 at 4:42pm — No Comments

Email Marketing Solutions

We are looking for recommendations on what third-party solutions government agencies are using for email marketing purposes. Our needs include having a solution that offers templates, the ability to manage subscribers and track performance. I'm aware of companies such as MailChimp and Mad Mimi, but we are looking for a company that is based in Canada.

Does anyone have any suggestions to share?

 

Added by Marian Doucette on January 21, 2011 at 1:29pm — 3 Comments

How Public Sector Organizations Can Learn from Quora

There has been a lot of hype around the not-so-new social network called Quora in the past few weeks. Quora describes itself as:



A continually improving collection of questions and answers created, edited, and organized by everyone who uses it.


Or as David Griner puts it:



It’s like the community…
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Added by Nicholas Charney on January 21, 2011 at 5:18am — 4 Comments

Friday Fab Five: Experts, Spacings and The Magic Words

EveryFriday, we take a quick look back at the week and highlight fivemembers or moments that were especially awesome. Here's who and whatrocked it out this week. Also we want to know how or what you think killed it this week on the site so help us out with your comments below.

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Added by Stephen Peteritas on January 20, 2011 at 7:00pm — 2 Comments

Collabogagement

I attended the Content.gov seminar in DC today. The seminar was hosted by Alfresco and of course revolved around how this open-source enterprise content management tool can improve content management for government agencies. I've experimented with it a bit and think it is a good product.

What I took away from the conference was some ideas from Alfresco's CTO, John Newton. He argues that enterprise IT has essentially been on hold since 2000 while consumer IT (Facebook, Twitter, etc.)…

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Added by Bill Brantley on January 20, 2011 at 2:58pm — 2 Comments

Dan Chenok on Privacy as a Key National Issue -- Implications for Government Managers

Over at the IBM Center for the Business of Government Blog, Dan Chenok has posted an article about the privacy implications raised by a few recent reports and their implications for government managers.

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Added by Gadi Ben-Yehuda on January 20, 2011 at 2:42pm — No Comments

Participation, and participating

Recently I’ve been thinking a fair bit about the ‘participation deficit’ – the fact that too few people are contributing too much to society. It’s what informed my post about my view that we need more…

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Added by Dave Briggs on January 20, 2011 at 11:16am — 1 Comment

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