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All Blog Posts Tagged 'communications' (7,167)

Insurance Commissioner's Web site offers search tool

The Office of the Insurance Commissioner  is rolling out new consumer tools for the new year, including an easy way to look up past violations and complaints against insurers and agents. The agency also recently added a …

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Added by Sarah Lane on January 31, 2011 at 2:53pm — No Comments

Stop the Meter - A Campaign against internet metering @ http://openmedia.ca/

Dear Internet Supporters,

Last week the CRTC made a decision that, while disappointing, was nevertheless a small a step in the right direction. It rolled back 15% of the usage fee profits big telecom wanted to extract from indie ISPs. This is a big deal, and it shows that we’re turning the tides on this issue.

But the decision does leave Internet metering in place. The unnecessary fees charged to Canadians for Internet “overuse” will stifle innovation, ground-up…

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Added by Matthew Hall on January 31, 2011 at 1:27pm — No Comments

Social Networking Worldwide - GovLoop talks to Ontario + OpsPedia

Spoke to today to the Province of Ontario via Skype about Govloop.  My presentation is below.



Some cool notes

-Province of Ontario has its own collaboration site - OpsPedia - based on Wordpress/BuddyPress.  Biggest issue for them is getting resources to succeed (right now it's a part-time/side project)

-Online consultation with citizens - required lots of approval, scared of special interest groups but never happened, the most effective marketing they did was to have the…

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Added by GovLoop on January 31, 2011 at 1:00pm — No Comments

February's Theme - Design Thinking for Wicked Problems Enabling Learning Experiences

As the first month of the Future Learning Experience Project comes to a close, so too does our explicit focus on definitions. Let me take a few sentences to recap what exactly we defined in the last month:

  • We offered a definition of…
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Added by Aaron E. Silvers on January 31, 2011 at 8:33am — 1 Comment

Defining Collaborgagement

As I wrote in a earlier posting, I coined the term collaborgagement while attending a session at Content.gov. John Newton (Alfresco’s CTO) commented that the next generation of enterprise IT tools need to serve the middle of the enterprise – the domain of the knowledge workers. These tools need to support collaboration, knowledge management, and just-in-time sharing of expertise. Even…

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Added by Bill Brantley on January 31, 2011 at 8:30am — 2 Comments

Building Gov 2.0 Community in San Francisco



We’re excited about a fresh new look for OpenSF, a team blog dedicated to innovation, collaboration and transparency in San Francisco government. OpenSF was originally launched by Jay Nath, director of innovation in the City’s Department of Technology, and his team members were the primary contributors. For about a year, I’ve been writing regularly for OpenSF, highlighting social media projects by the City Attorney’s…

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Added by Adriel Hampton on January 31, 2011 at 12:30am — No Comments

Osocio Awards 2010: Social Cause Advertising

Leading creative/advertising blog, Osocio, is conducting it’s annual awards event for top socially conscious campaigns of 2010 that were featured…

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Added by Andre Blackman on January 30, 2011 at 7:37pm — 2 Comments

Five Big Questions About Government Social Media In 2011

Mark Drapeau (Washington, DC) –

The Federal government has made a good deal of progress toward being more transparent, collaborative, and participatory during the two years since President Obama took office. However, despite great strides, government practitioners’ use of social media is not very sophisticated, does not take advantage of the latest tactics and tools, and does not necessarily improve the dialogue around big issues citizens really care about –…

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Added by Mark D. Drapeau on January 30, 2011 at 7:02pm — 23 Comments

Another weekend, another social media PR disaster

Boots. I salute you. Because damned if you do and damned if you don't just really bit you on the behind.



UKUncut have been out bringing protest and humour to the streets again today. And Boots have received a visitation due to their alleged (I don't know enough about all this so am using alleged) tax avoidance. It appears, superficially, that while police were outside the door CS gassing protestors, inside someone was tweeting this (via… Continue

Added by Louise K on January 30, 2011 at 1:22pm — No Comments

Drive for Show, Putt for Dough – a Lesson for Enterprise 2.0 Platforms

Stop worrying about hitting the big drive and concentrate on the fundamentals

Ever hear the phrase “Drive for Show, Putt…

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Added by Steve Radick on January 30, 2011 at 10:42am — 1 Comment

Twitter, as a Helpmate, Goes to Capitol Hill (New York Times)

This article doesn't say much about how officials and agencies are expected to use Twitter, but it's evident that two-way conversations are expected:

 

http://www.nytimes.com/2011/01/30/us/politics/30twitter.html

Added by Andy Oram on January 30, 2011 at 10:41am — No Comments

Have to Say "NO" to a customer? Try these tips

The main reason why “Customer Satisfaction” in public organizations is so difficult is because we have to sometimes say “no.”  That is why I would argue that customer satisfaction is not the goal at all, and that good customer service doesn’t always result in a customer getting what they want. 

 

Our goal has to be to protect the public safety, environment, children, etc., while providing the highest quality service to steward our customers through processes to achieve an…

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Added by Wendi Pomerance Brick on January 30, 2011 at 9:47am — 3 Comments

Tips from Texas Gov 2.0 Camp: Transparency and a Lone Star Legislator

The Texas Gov 2.0 Camp has been happening yesterday and today and I was lucky enough to be on an email string where I learned from Steven Polunsky, Director of the Senate Committee on Business and Commerce for (Texas State) Senator John Carona that they are engaged in some innovative transparency initiatives in…

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Added by Andrew Krzmarzick on January 29, 2011 at 3:34pm — No Comments

Are you a new media player or traditional media wonk?

If you are performing tradition news distribution and out reach are you missing the mark on current media trends and reaching your target audiences for more effective results. Are you reaching your public facing audiences?

Is sending out a traditional press release your only distribtution strategy? Read more on some of current trends I copied below. Is there anything that is eye opening? Or an Ahh, haaa moment for your organization or agency?

The newspaper industry has lost…

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Added by Alice M. Fisher on January 29, 2011 at 9:23am — 3 Comments

How Well Does the PR Industry Promote Itself?

In a world of media overload and convergence everywhere, I wonder which media/PR companies

do their own best marketing and outreach? I ran acorss an article on Etrade this morning which is worthy of a read, because all gov agencies have public affairs offices and many may use PR firms to help them with their outreach. Does frequency of message output mean you are the best?

The following might be considered the gold standard of who does it best, from DOWs point of…

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Added by Alice M. Fisher on January 29, 2011 at 8:30am — 2 Comments

Premier Business Leadership Series in Las Vegas Video Review



I am currently a student at The Maxwell School at Syracuse University working towards my Masters in Public Administration. I use this blog to write about my experiences at Maxwell, especially related to social media use in the public sector. You can follow me on Twitter:  @pjfiorenza and please feel free to leave some comments! …

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Added by Pat Fiorenza on January 29, 2011 at 12:30am — No Comments

Privacy in the era of social media

Attorney General Rob McKenna wrote the following post for our Facebook page today. Additionally, Facebook is sharing McKenna's post on its …

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Added by Sarah Lane on January 28, 2011 at 3:33pm — No Comments

GovDelivery clients share best practices, success stories at Minnesota user event

By Stephanie Elsner, Events Coordinator



It was great to see so many familiar faces during GovDelivery’s Minnesota user event on Wednesday, Jan. 26. The 66 clients in attendance at the Bloomington Holiday Inn not only heard about the latest and greatest product developments, but were treated to a presentation by Stearns…

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Added by Scott Burns on January 28, 2011 at 12:32pm — 1 Comment

Weekly Round-up January 28, 2011

Gadi Ben-Yehuda



  • My colleague, …
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Added by Gadi Ben-Yehuda on January 28, 2011 at 10:00am — 1 Comment

NBC Universal: Did Logo Jealousy Destroy The Brand?

Look at this. What is this?
NBC Universal's fantastic, famous logo, post-acquisition by Comcast, is now reduced to the corporate "brand" above. (Really it's a wordmark.)…
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Added by Dannielle Blumenthal on January 28, 2011 at 7:51am — No Comments

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