Added by Dannielle Blumenthal on January 24, 2011 at 7:00pm — No Comments
Added by Louise K on January 24, 2011 at 5:15pm — No Comments
Gov 2.0 L.A. 2011 is upon us shortly. As the founder I could not be more excited about what is about to happen. Gov 2.0 LA started last year as a way to bring people who are not usually together in the same room to be able to openly discuss both Government 2.0 and the technology around it as well as form long standing interpersonal relationships.
The 2010 event did all that and…Continue
Added by Alan Silberberg on January 24, 2011 at 4:52pm — No Comments
Recently, good friend and social marketing thought leader Craig LeFebvre…Continue
Added by Andre Blackman on January 24, 2011 at 9:27am — No Comments
Since moving house back in October, my local government district is South Holland, in south Lincolnshire. I’m no stranger to it – this is where I grew up, before leaving to go to University.
It’s good to see the local council is engaging…Continue
Added by Dave Briggs on January 24, 2011 at 8:37am — No Comments
Its estimated 2010 saw 107,000,000,000,000 or (10.7 x 10^13) email messages sent world wide. Not text messages, nor tweets, nor blogs or web posts. Just email.
Now can we talk? Are we becoming a generation of readers or writers? How many emails are read, how many are spam…Continue
Added by Allen Sheaprd on January 24, 2011 at 7:57am — No Comments
GovCamp this Saturday was a delight, thanks to the wonderful people who attended, those that helped out, and the good folk at…Continue
Added by Dannielle Blumenthal on January 23, 2011 at 9:57pm — No Comments
You know how when we are growing up and our parents say the stupidest things? Things like "I brought you into the world and I can take you out" or "Because I said so, that's why". Good times...good times. If you're like me, you…Continue
Added by Amy Phillips on January 23, 2011 at 7:48pm — No Comments
Added by Candi Harrison on January 23, 2011 at 5:48pm — No Comments
“When I have an angry customer, I just put the phone down on my desk and walk away. By the time I get back, they are either calm, or they hung up. Problem Solved.”
I really did have a student in one of my classes make that statement. I’ve heard a lot of odd perceptions of what people feel is their responsibility toward providing customer service.
Public servants often do interact with difficult customers, customers in distress, or customers in difficult…Continue
Added by Dannielle Blumenthal on January 22, 2011 at 10:54pm — No Comments
Did you see that item on the news yesterday, about the lady who texted her way into a fountain at the mall?
Apparently she was so intent on her device that she didn't look up until it was too late and she got soaked.
I saw that on TV and I saw myself in that clip. For if…Continue
Added by Dannielle Blumenthal on January 21, 2011 at 10:49pm — No Comments
From the Granicus Blog
As the need for real-time exposure to information grows, government PR and communications professionals should start to re-evaluate their plan of attack for press releases and public announcements. After handling all Granicus PR efforts and working with PIO’s and publicly directors at all levels of government, I’ve come to realize the importance of ensuring your public announcements give audiences something…Continue
Added by Lauren Alexander on January 21, 2011 at 4:42pm — No Comments
We are looking for recommendations on what third-party solutions government agencies are using for email marketing purposes. Our needs include having a solution that offers templates, the ability to manage subscribers and track performance. I'm aware of companies such as MailChimp and Mad Mimi, but we are looking for a company that is based in Canada.
Does anyone have any suggestions to share?
A continually improving collection of questions and answers created, edited, and organized by everyone who uses it.
It’s like the community…Continue
EveryFriday, we take a quick look back at the week and highlight fivemembers or moments that were especially awesome. Here's who and whatrocked it out this week. Also we want to know how or what you think killed it this week on the site so help us out with your comments below.
I attended the Content.gov seminar in DC today. The seminar was hosted by Alfresco and of course revolved around how this open-source enterprise content management tool can improve content management for government agencies. I've experimented with it a bit and think it is a good product.
What I took away from the conference was some ideas from Alfresco's CTO, John Newton. He argues that enterprise IT has essentially been on hold since 2000 while consumer IT (Facebook, Twitter, etc.)…Continue
Over at the IBM Center for the Business of Government Blog, Dan Chenok has posted an article about the privacy implications raised by a few recent reports and their implications for government managers.
Added by Gadi Ben-Yehuda on January 20, 2011 at 2:42pm — No Comments
Recently I’ve been thinking a fair bit about the ‘participation deficit’ – the fact that too few people are contributing too much to society. It’s what informed my post about my view that we need more…Continue