The Office of the Insurance Commissioner is rolling out new consumer tools for the new year, including an easy way to look up past violations and complaints against insurers and agents. The agency also recently added a …Continue
Added by Sarah Lane on January 31, 2011 at 2:53pm — No Comments
Dear Internet Supporters,
Last week the CRTC made a decision that, while disappointing, was nevertheless a small a step in the right direction. It rolled back 15% of the usage fee profits big telecom wanted to extract from indie ISPs. This is a big deal, and it shows that we’re turning the tides on this issue.
But the decision does leave Internet metering in place. The unnecessary fees charged to Canadians for Internet “overuse” will stifle innovation, ground-up…Continue
Added by Matthew Hall on January 31, 2011 at 1:27pm — No Comments
Spoke to today to the Province of Ontario via Skype about Govloop. My presentation is below.
Some cool notes
-Province of Ontario has its own collaboration site - OpsPedia - based on Wordpress/BuddyPress. Biggest issue for them is getting resources to succeed (right now it's a part-time/side project)
-Online consultation with citizens - required lots of approval, scared of special interest groups but never happened, the most effective marketing they did was to have the…
Added by GovLoop on January 31, 2011 at 1:00pm — No Comments
As the first month of the Future Learning Experience Project comes to a close, so too does our explicit focus on definitions. Let me take a few sentences to recap what exactly we defined in the last month:
As I wrote in a earlier posting, I coined the term collaborgagement while attending a session at Content.gov. John Newton (Alfresco’s CTO) commented that the next generation of enterprise IT tools need to serve the middle of the enterprise – the domain of the knowledge workers. These tools need to support collaboration, knowledge management, and just-in-time sharing of expertise. Even…Continue
We’re excited about a fresh new look for OpenSF, a team blog dedicated to innovation, collaboration and transparency in San Francisco government. OpenSF was originally launched by Jay Nath, director of innovation in the City’s Department of Technology, and his team members were the primary contributors. For about a year, I’ve been writing regularly for OpenSF, highlighting social media projects by the City Attorney’s…Continue
Added by Adriel Hampton on January 31, 2011 at 12:30am — No Comments
Mark Drapeau (Washington, DC) –
The Federal government has made a good deal of progress toward being more transparent, collaborative, and participatory during the two years since President Obama took office. However, despite great strides, government practitioners’ use of social media is not very sophisticated, does not take advantage of the latest tactics and tools, and does not necessarily improve the dialogue around big issues citizens really care about –…Continue
Added by Louise K on January 30, 2011 at 1:22pm — No Comments
Ever hear the phrase “Drive for Show, Putt…Continue
This article doesn't say much about how officials and agencies are expected to use Twitter, but it's evident that two-way conversations are expected:
Added by Andy Oram on January 30, 2011 at 10:41am — No Comments
The main reason why “Customer Satisfaction” in public organizations is so difficult is because we have to sometimes say “no.” That is why I would argue that customer satisfaction is not the goal at all, and that good customer service doesn’t always result in a customer getting what they want.
Our goal has to be to protect the public safety, environment, children, etc., while providing the highest quality service to steward our customers through processes to achieve an…Continue
The Texas Gov 2.0 Camp has been happening yesterday and today and I was lucky enough to be on an email string where I learned from Steven Polunsky, Director of the Senate Committee on Business and Commerce for (Texas State) Senator John Carona that they are engaged in some innovative transparency initiatives in…Continue
Added by Andrew Krzmarzick on January 29, 2011 at 3:34pm — No Comments
If you are performing tradition news distribution and out reach are you missing the mark on current media trends and reaching your target audiences for more effective results. Are you reaching your public facing audiences?
Is sending out a traditional press release your only distribtution strategy? Read more on some of current trends I copied below. Is there anything that is eye opening? Or an Ahh, haaa moment for your organization or agency?
The newspaper industry has lost…Continue
In a world of media overload and convergence everywhere, I wonder which media/PR companies
do their own best marketing and outreach? I ran acorss an article on Etrade this morning which is worthy of a read, because all gov agencies have public affairs offices and many may use PR firms to help them with their outreach. Does frequency of message output mean you are the best?
The following might be considered the gold standard of who does it best, from DOWs point of…Continue
I am currently a student at The Maxwell School at Syracuse University working towards my Masters in Public Administration. I use this blog to write about my experiences at Maxwell, especially related to social media use in the public sector. You can follow me on Twitter: @pjfiorenza and please feel free to leave some comments! …
Added by Pat Fiorenza on January 29, 2011 at 12:30am — No Comments
Attorney General Rob McKenna wrote the following post for our Facebook page today. Additionally, Facebook is sharing McKenna's post on its …Continue
Added by Sarah Lane on January 28, 2011 at 3:33pm — No Comments
By Stephanie Elsner, Events Coordinator
It was great to see so many familiar faces during GovDelivery’s Minnesota user event on Wednesday, Jan. 26. The 66 clients in attendance at the Bloomington Holiday Inn not only heard about the latest and greatest product developments, but were treated to a presentation by Stearns…
Added by Dannielle Blumenthal on January 28, 2011 at 7:51am — No Comments