Social Media Ear Trumpet: Listening to Your Community to Design Relevant Content

By Jessica Havlak, ICF International It’s not so hard to think up fun ideas that we think might engage our audience… but who knows better than they what will be appealing? I’ve found that the best way to create engaging, relevant content is just to pay attention. Listen to what your community is talking about, and designRead… Read more »

GovHack: Hacking to make Government better in New Zealand

Last weekend, New Zealand joined Australia for GovHack 2015. If you’re not familiar with the idea, this is a 2-day hackathon set up for people – community, industry, academia, civil society and public sector  − to get creative with government data. The goal is to build some ‘thing’ using open government data. To be clear: this isRead… Read more »

Back to the Future of Learning: Five Trends in 2015

This year, 2015, is the year where Marty McFly traveled into the future and found flying cars, hovering skate boards and self-tying shoes. Now here we are in that brave new world, with all three of those futuristic products well beyond the prototype phase (see here, here and here.) But what if Marty had taken his time-traveling DeLorean and explored what learningRead… Read more »

Making Dreams a Reality

Meet Mihir Pathak, one of our NextGen Courageous Champion Service Award finalists. As a Presidential Management Fellow, Pathak has taken on important roles at both the White House and NASA. Drawing on his background and education for inspiration, Pathak has worked to increase the diversity of the federal workforce and fund space programs.

Public Service in the 21st Century

With technology advancing as quickly as it is these days, it can sometimes be hard to keep up. New phones, apps, software, and social media seem to pop up every day. Even though this constant stream of innovation is intended to make all of our lives easier, new technology can also present unprecedented challenges toRead… Read more »

How to Rock Your First Week at a New Job

Starting a new job can get your nerves twanging. Your business casual wardrobe feels either too casual or too business. You’ve lost your old lunch crew and you’re dreading eating alone at your desk. You have a chance to start fresh at a new job, but you worry that your bad habits will prove impossible to break. EvenRead… Read more »

“Skinny Oreos,” Broken Brand

Brand Essence: Noun. A feeling. The instinctive, unconscious emotional reaction people have whenever they encounter you. Today I learned that Oreos are going on a diet. Despite the fact that 50% of Oreo consumers split the cookie apart before eating it, the Associated Press reports, there will soon be a new version called “Oreo Thins”Read… Read more »

Three Ways To Improve Federal Digital CX On A Shoestring

Have you read the results of the Government Business Council’s new “Digital Disconnect” survey? The results are fascinating, and I could go on for quite some time about them (just ask my dogs, who have been listening to me rant about the survey all morning). However, at the moment I will focus on the resultRead… Read more »