The First Step Toward Better Contact Centers
Contact center modernization should be a priority for all government agencies. It generates greater citizen satisfaction, increased employee engagement and cost savings. Here’s how to get started.
Citizen Engagement
How You Can Better Use Social Media in Government
A new report from Hootsuite highlights key recommendations for agencies intent on maximizing the benefit of social media, including prioritizing video and visual content and having a social-ready plan for the unexpected.
Funds Still Available for Previously Furloughed Feds
GoFundMe and Deepak Chopra partnered to raise money for federal employees directly impacted by the shutdown through the Government Shutdown Direct Relief Fund.
Digital Transformation Through Electronic Signatures
Paper processes can be a time-consuming and inefficient constraint on agencies. Electronic signatures offer a step up for agencies considering ways to save time and resources.
Silent Protestors Occupy Senate Building Amid Shutdown
Hundreds of protestors gathered in the Hart Senate Building to demand an end to the partial government shutdown. Some were federal workers, while others stood in solidarity as advocates.
Agencies Send New Furlough Notices As Shutdown Continues
Federal agencies are sending out second furlough notices to non-excepted employees, placing those workers in a non-pay, non-duty status for another 30 days.
Building Resiliency During the Shutdown
Young Government Leaders (YGL) and GovLoop partnered today to talk about how to stay resilient during the shutdown. Miguel Aviles, Chair of the YGL Advisory Panel, and Michelle Rosa, the YGL National Leadership Team Officer, shared the impact of the shutdown on their lives as federal employees.
How the VA’s Improving Customer Experience
The Veterans Affairs Department (VA) has one of the federal government’s most consequential missions in providing military veterans with healthcare.
House Majority Leader Launches Shutdown Website for the Public
Rep. Steny Hoyer launched a website on Jan. 14 that allows the public to share their opinions about the shutdown with their elected representatives.
One County’s Response to the Longest Shutdown in History
Public school lunch and financial assistance initiatives in this Maryland country underscore the efforts to assist federal workers affected by the shutdown.