Communications

Thoughts on Twitter Lists (and Thoughts and More Thoughts)

Collected topical posts from Wired To Share Semantics: Why Twitter Lists Rock Lots has been said about Twitter Lists – Robert Scoble is doing some great analysis, as are govies like Sarah Bourne of Mass.Gov. I have two big first impressions: Lists are a fabulous discovery tool, a data rich and hand-picked crowd tagged withRead… Read more »

The Future of Transparency-Effective Outreach

The dominant first year theme of the new Administration has been the importance of achieving “transparency” to build citizen trust. The transparency ideal—inarguable in principle—is difficult in execution. To this end, most of the available leadership bandwidth has been consumed by public promotion of a data centric portal strategy as a means to achieve transparency.Read… Read more »

November Issue of “The Edge”

http://www.thecsaedge.com/EdgeNov09.pdf Hi Everyone – We all know that good service is fast service. And government is notorious for moving too slowing and having processes that are much to complicated. Red Tape, anyone? Kaizen process improvement is a quick way to make huge improvements to processes by cutting the seven categories of waste. Also in thisRead… Read more »

The Power of Social Media: H1N1 and Local Government

In case anyone needs more reasons why investing time in social media should be strongly considered, especially at the local government level, I offer this case study (from my own view, of course). In the last three weeks, the H1N1 vaccine has been slowly rolling out to local jurisdictions. In Fairfax County, we’ve now hostedRead… Read more »

It’s Time for a Citizen Services Summit!

Last week, I published my assessment of what’s happened in the past year to implement the Federal Web Manager Council’s White Paper: Putting Citizens First – Transforming Online Government. Since then, I’ve been thinking about what could kick-start real progress in implementing the vision of this paper…and a broader government-wide commitment to Citizen Services. SoRead… Read more »

Don’t let your account tweet without you!

There are so many nifty Twitter tools out there, but my enthusiasm was always dampened for the ones that asked for my Twitter username and password. Why on Earth would I trust them? If they were really that good, I would use them and then immediately change my password. Then Twitter introduced OAuth, named forRead… Read more »

“Smart failures” ~ Gov2.0 interview with Air Force Emerging Technology Chief

“We shouldn’t be afraid to fail.” “Let’s make smart mistakes.” At TWTRCON DC in October, I had an inspiring and enlightening conversation with Air Force Emergency Technology Chief Capt. Chris Sukach. Capt. Sukach not only gave real-world examples of Gov2.0 success and failure, she addressed the need to have a culture of “smart mistakes” head-on.Read… Read more »