We begin with the assumption that government communication should be as good or better than private-sector communication, for three reasons: The public relies on the government as a trustworthy source of information Many are misinformed or under-informed about what the government does and the services it offers Trust in the government by the public isRead… Read more »
Remember what life was like before 311? Residents lucky enough to live in communities that operate 311 centers know the convenience of having one number to access a host of services and resources. In honor of such a great service, we think March 11th should be dedicated as National 311 Day! Let’s celebrate the communities… Read more »
I have some bad news. There is no such thing as paint-by-numbers training. In fact, trainings come in all sizes and shapes. But there are some basic tenets that make an effective online experience. In GovLoop’s new guide, Your Virtual Training Playbook, we talk about how each type of training still starts at the sameRead… Read more »
There are so many long-running projects in government that have failed to gain traction or reach full implementation. When leadership sits down to figure out why, one of the top reasons (outside of cost overruns and missed deadlines) tends to be culture, or the necessity of culture change. Of course, that’s a pretty big undertaking.Read… Read more »
Early Navigation When I discovered GovLoop 5 years ago, I had no idea that it would become one of my favorite communities on the web. As a government outsider, I stumbled onto GovLoop as a graduate student navigating the changing Presidential Management Fellowship application process in the fall of 2010. It was one of theRead… Read more »
Over the past half decade the shift in popular business thinking have been more user and customer focused than ever before. Designing immersive, engaging and useful experiences for a user acts as the ‘rising tide lifts all ships’ in solving problems when developing products for public use. After using the myMyki website this past weekendRead… Read more »
Six months and a million dollars – it’s a bit of a running joke around the Washington, DC Capital Beltway. That’s what is often referred to as the minimum time and cost to get something done on a government contract. It’s the mantra that has made many businesses a handsome living for years. What’s surprisingRead… Read more »
Now is the time to determine which email metrics you will need to analyze to ensure you’re effectively measuring performance and moving the needle toward your goals. In this post, we’ll identify the top five email metrics to continually track and why they are important.
This post is an excerpt from GovLoop’s recent guide, The Future of Digital Services. In the guide, we explore five trends that are transforming the way government serves citizens in the digital age. Given increasing government mandates and citizen demands, it’s imperative that agencies adopt digital solutions. To discuss best practices for maximizing investment in thoseRead… Read more »
Organizations innovate for customers, but customers don’t think about innovation. In a digital world, customers think about ease and convenience, speed, security. Citizens care about receiving what they were promised. And in government, that means many things to many people. So if innovation means doing something different to add value for customers, what does itRead… Read more »