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How Do We Get There: Is Your Organization’s Strategy Working for You?

In today’s rapidly evolving business environment, organizations are often forced to remain competitive by adapting a culture of rapid change (I’ll offer up ideas on how to successfully accomplish that in a future publication). However, updating and communicating the organizations’ strategy to reflect these changes frequently doesn’t occur. A solid strategy is the cement andRead… Read more »

Running a Council Twitter stream

It’s terrifying. There. I said it. Judge all you like, if you’ve ever run one yourself. Have you? Or have you just sat there in your comfortable ergonomic chair in your comfortable study in your comfortable house sniping at everyone else getting it wrong? Because I hold my hand up freely – I was inRead… Read more »

Daily Dose: How Would You Promote Diversity and Inclusion At Work?

Could your agency be doing a better job fostering diversity during the hiring process? Or maybe your agency does a good job recruiting diverse candidates but struggles with retention or employee development. While there are already structures in place to promote fair hiring, the White House wants the Federal workforce to become “a model ofRead… Read more »

Measuring Your Effectiveness in Streamlining Service Delivery and Improving Customer Service

How far along is your agency in implementing the Customer Service Plan mandated in President Obama’s Executive Order 13571 – Streamlining Service Delivery and Improving Customer Service? In my latest blog post, I’ve provided a recommendation for a Short Term Web Measurement plan to help you: Receive customer feedback Evaluate the entire customer experience AnalyzeRead… Read more »

NG911: A national overview

INPUT’s final blog in a series dedicated to National Public Safety Telecommunications Week focuses on next generation 911 (NG911). According to the Federal Communications Commission, it is estimated that nearly 70 percent of all 911 calls are placed from wireless phones, and this number continues to rise. With the increase of cell phone usage andRead… Read more »

3 Interviewing Tips for Your Job Search

A post by ClearedJobs.Net’s HR Strategist Patra Frame When you are looking for a job, getting an interview is a great step forward. And for most people, a scary one. Interviewing is a specialized dance, one that has been re-invented since the last time you went dancing. And it is often even more difficult forRead… Read more »

Calling all Presidential Management Fellows!

Do you remember what it was like starting your two year journey as a Presidential Management Fellow? Remember the experience was a whirlwind of confusion and questions as you interviewed for a half dozen positions – some in agencies you had never heard of! I’m sure it did not get any easier when you hadRead… Read more »

I Survived the PMF Assessments – Part 1

*** The blog below was originally posted on February 22, 2011. *** I am a second year Master of Public Policy candidate at American University in Washington, D.C. I decided to apply for the Presidential Management Fellows this year because it’s a great opportunity to work for the federal government and get 160 hours ofRead… Read more »

Virtualization, The Cloud and Gov 2.0

As I was reviewing documentation on virtualization activities in the government, I came across the following Video clip of Tim Oreilly of Oreilly Media interviewing Steve Herrod of VMware at the recent Gov 2.0 summit. Although the interview is at the architectual vision level, it was interesting to see what a virtualization giant such asRead… Read more »

3 Reasons Why Cities Should Focus on Seniors, Not Whippersnappers

Last week, I served on a panel at the National League of Cities Congress in Denver, Colorado. Fellow panelists included Harvard’s John O’Leary, The Performance Institute’s Alan Shark, Muni Gov 2.0 co-founder Pam Broviak and Social Media for Responders founder Mark Basnight. Each of us offered our insights about the state of social media inRead… Read more »