Savvy leaders know that it is important to not only know what and how you are doing, but for your key stakeholders to know, as well. . . . . Information technology has made possible the availability of real-time data and the tools to display that data, such as dashboards, scorecards, and heat maps. ThisRead… Read more »
The world of public service seems to be split into two groups, “data people” and “program people”. Whatever camp we are in, we tend to avoid the other side like last week’s laundry. For those of us who are “program people”, we have built our career around a mission of service to others. We valueRead… Read more »
Troy Mathis knows how to talk. And he speaks in a way that makes you want to listen. His session -Make It Matter: Personal Professional Branding, at the Next Generation of Government Training Summit was high-energy, engaging, and inspiring. After listening to his presentation and going through the steps, I’ve come away with the realizationRead… Read more »
“Winter is Coming” is a key theme of the popular HBO series Game of Thrones. With its warning of constant vigilance, the meaning is clear – no matter how good or calm things seem now, the good times and serenity won’t last forever…and you need to prepare and be proactive to ensure you’re ready for… Read more »
Do self confident, optimistic leaders ask this question often enough, at the right time? Risk experts Doug Webster and Tom Stanton think not. Writing in a new report for the IBM Center for The Business of Government, they observe: “The front pages of national newspapers constantly report on actions by private companies, federal leaders, orRead… Read more »
TechStat provides a solution-oriented approach to technical issues by leveraging best-practice research and open communications between functions that better serve OCTO, its sister agencies, and residents of the city.
The Director of the Office of Management and Budget, Shaun Donovan, put agencies on notice last week that the Administration is doubling down on the implementation of its priorities and tracking progress more closely. This memo indirectly adds some urgency to the relatively new “agency annual strategic reviews” which are currently underway in agencies acrossRead… Read more »
Internal customer surveys are a good way to find out how support services are functioning, and they can yield valuable insights that promote innovation, help retain talent, increase job satisfaction and encourage continuous improvement. They can also increase the overall performance of the government, because an organization that cares about its employees’ opinions and acts… Read more »
Have you ever thought you were really good at something only to have someone tell you, maybe you’re not? I always thought I was good with people. I mean, I knew that I was not a people person per se, but I knew that and I made up for it. Didn’t I? A few yearsRead… Read more »
Sometimes in life we encounter a traffic jam. You were traveling on I-95 during rush hour. The traffic news suggests you that you will have to deviate and take a different route to get to your destination. Likewise, in our careers; we reach that traffic jam. We are on a career path that has usRead… Read more »