Cloud Empowers Colorado to Better Serve Citizens
Colorado’s Chief Technology Officer David McCurdy isn’t alone in his quest to make the state a leader in delivering cloud services. But McCurdy doesn’t want that designation just for the sake of it.
Citizen Engagement
Federal CX Pros Must Start Preparing For The Presidential Transition Right Now
Detailing the 14 things federal CX pros must do before, during, and after the transition to keep their work on track and lay the foundation for continued improvements under the next administration.
Digital Engagement and the New Consumer Experiences for Human Services Agencies
The broad adoption of social media, mobile devices and responsive web content demand that human services agencies think differently about their outreach and engagement tactics with today’s connected citizens.
Get Inspired to Use Facebook Live Video at Your Agency
What can your government agency broadcast on Facebook Live? What kinds of broadcasts are public sector organizations already doing on Facebook Live that can inspire your efforts to catch the attention of viewers?
Your Employees are Your Customers, Too
Don’t forget a core set of customers that you interact with every day: Your agency’s employees.
Making the Case for Communications in the Cabinet
What if large-scale government organizations had a single cabinet-level agency dedicated to communications and public engagement? The idea of a Secretary or Commissioner of Communications may seem outlandish at first glance, but I believe the concept deserves our consideration.
Connecting To More Customers Using Audience Multipliers
Whether you’re trying to reach a large selection of people or specific groups, you become much more effective when working with intermediaries. These trusted voices can connect with your audience locally and help connect them to services you deliver.
The Public Is Still Skeptical Of Federal Digital Customer Experience
Instagram scored the highest customer satisfaction rating of the 10 digital and nondigital channels we studied. The telephone scored the lowest. What about the eight in between?
Modern Technology Trends Help Transform Government
Government is increasingly riding the digital transformation wave with the adoption of sophisticated technology solutions that provide enhanced customer engagement, improved efficiency and lower costs.
How Do You Connect With Your Hardest to Reach Customers?
How do we reach the young and mobile, the recently deployed, and the skeptical? At the Census Bureau we have a few outreach strategies that may also work for other government agencies.