What’s Your Data Telling You About Customers’ Experiences?
One of the most powerful — yet often underused— assets that agencies own is something employees interact with daily across multiple platforms and systems.
Digital Government
What’s Top of Mind in Government CX?
The way customers interact with you and your agency doesn’t have to be flashy to be effective. Here are some key insights about moving from the concepts of CX to construct.
What Do You Do When You Don’t Have Data Unicorns?
A data unicorn is a mathematician, data scientist and storyteller — someone who is mathematically strong, technically learned and narratively inclined. It’s exceedingly rare to come across them.
Sacramento, California Dreams of Digital Transformation
Necessity is the mother of invention, and the COVID-19 pandemic has prompted Sacramento, California, to dream up creative answers to its problems.
Becoming a Digitally Determined Government
Digital transformation allows employees to make decisions faster, facilitate rapid learning and better serve constituents.
NOAA Fisheries CIO: Tech Resilience Comes From Our People
In the midst of crises such as Hurricane Laura, police brutality and a global health pandemic, agencies like the National Oceanic and Atmospheric Administration (NOAA) are especially attentive to building resilience.
Prioritizing Cyber Intelligence at DLA
Two Defense Logistics Agency leaders describe how DLA handles its cybersecurity intelligence and share best practices for other agencies.
COVID-19 and 3 Lessons About Secure Telework
With telework looking like an increasingly long-term capability for agencies, here are three tips for working remotely and securely no matter your location.
Data’s Usefulness, And Lack of Availability, Tracking Police Use of Force
While local departments steward their own files, journalists and nonprofits maintain the most complete statistics on police use of force nationally.
Business Resiliency & Research: Resources to help Agencies Assess the Impact of COVID-19
Agencies have spent countless hours responding to the COVID-19 pandemic. Now is the time for agencies to shift their focus to resiliency efforts.