Unwrapping the Gift of Feedback: Why You Should Take What You Need and Discard the Rest
Feedback about your leadership style isn’t always easy to hear, and sometimes it reflects unconscious bias.
Diversity Equity Inclusion
Dos and Don’ts for a More Equitable Reasonable Accommodations Process
A disability-inclusive organizational culture improves the employee experience of the entire workforce, and reasonable accommodations don’t have to be expensive or disruptive. Here are some dos and don’ts to make it work.
Developing Transgender Inclusive Policies and Procedures
Transgender inclusive policies and procedures play a significant role in creating a welcoming workplace for gender-diverse employees.
Reach More People by Exploring Barriers Across Languages
Comparative research on the experiences and outcomes of people accessing your services in different languages can improve service delivery.
You Belong Here: Using Intersectionality to Welcome All Talent in Public Service
Many diversity, equity, inclusion and accessibility concerns are interconnected. So, how can agencies create workplaces that welcome everyone into public service?
Anti-Fat Bias at Work: Building a More Size-Inclusive Workplace
Diversity, equity and inclusion efforts often overlook anti-fat bias, which can be prevalent even in the most well-meaning workplaces. Here’s how to identify larger employees’ barriers to inclusion and belonging…and do something about them.
Seniors, Accessibility and CMS
Older Americans often have sight, hearing, mobility and cognition disabilities that make internet use difficult. The Center for Medicare & Medicaid Services (CMS) is making its web presence more senior citizen-accessible.
How User Research Can Improve Application Processes
Does your government agency run a program or service that requires people to apply? By doing research into the experiences that applicants are having, you can gain insights to help design and implement improvements.
DEIA & CX: Removing the Burden of Reluctance in Service Delivery with Communication
Agencies can adopt certain communications strategies to help remove the shame and stigma often associated with applying for government services, and to encourage greater diversity, equity, inclusion and accessibility in government programs.
Is Your Team Losing Interest in DEI? 3 Ways DEI Leaders Tackle Diversity Fatigue Head on
Diversity fatigue takes place when the motivation for diversity, equity and inclusion (DEI) initiatives, and employee participation in them, declines. With the right strategies, though, DEI leaders can affect change when momentum wanes.