After commuting back and forth from the SF Bay Area for three months, I’m just getting settled down in Los Angeles with my family. I’m down in SoCal to continue growing my startup, NationBuilder, which is based in downtown LA. Getting settled means I’m doing a lot more thinking about where we’re going next withRead… Read more »
Currently I am working with a client who is in the process of developing an RFP for a Constituent Relationship Management (CRM) solution. The draft RFP was completed in early June and reviewed by project team members, including the steering committee, very quickly. The draft was considered final by mid-June. During this review process, theRead… Read more »
Agencies that implement an Enterprise Content Management (ECM) system are typically losers-but in a good way! The whole reason to implement an ECM system is to lose the waste while gaining efficiency. Below are five things you can kiss goodbye when your ECM system comes online: Wasting Time: How much time does your current processRead… Read more »
This week’s Project of the Week is brought to you by one of GovLoop’s 2011 Major Partners, SAP Public Services. As the year continues they will continue to be present on GovLoop to help educate and mobilize your agency. Dr. GovLoop recently caught wind of a great project SAP conducted to get North Carolina’s DepartmentRead… Read more »
To achieve successful implementation of major change, a public sector organization must identify multiple Change Management Champions (CMC) to help lead the grass roots efforts for change. Ideally, CMC candidates should opt into the role. After all, forcing employees to be a CMC would appear to be antithetical to what change management is all about.Read… Read more »
I was recently working with a west-coast municipality supporting their Constituent Relationship Management (CRM) business case development process. The project was going quite well as all the ingredients for success were in place, including: Strong executive sponsorship, A committed project manager, and A sound change management (CM) strategy led by a seasoned CM veteran. DuringRead… Read more »
Part 1 in the series, Business Development is to Marketing, comprised of excerpts on Ms. Quesinberry’s Suite101 column of her upcoming business development book due for release in 2011. Whether in the throes of an initial business plan or evaluating a success-driven international enterprise, BD (business development) is the mechanism deployed to secure or maintainRead… Read more »
When: Tuesday August 17th, 10 am Est 1500 AM or listen later on demand at http://www.federalnewsradio.com/?nid=309&sid=2023222 Panelists: Mike Teller, CIO of the DC Government, Office of the CFO, Michael Batt, Dynamics Director of SLG, Education, Healthcare Jim Townsend, CEO of Infostrat I had the privilege of appearing with Mike Teller of the DC Government andRead… Read more »
SeeClickFix is proud to announce its integration with San Francisco and Washington DC’s 311 systems, after the two cities announced their transition to the Open311 API today. The cities’ use of this open source data platform will enable citizens to communicate service requests directly into their cities’ CRMs by reporting issues through one of SeeClickFix’sRead… Read more »
CivicPlus has released the highly anticipated Citizen Request Tracker™ (CRT) application for the iPhone and iPod Touch to their more than 580 city and county clients across North America. The app is now available for free at the iTunes App Store. The Citizen Request Tracker app gives constituents in cities and counties currently using CivicPlus’Read… Read more »