(see the full blog with photos: HERE) Every year, the Christmas tree that graces the West lawn of the U.S. Capitol building originates from one of our country’s National Forests. It may not be widely known that the USDA’s Forest Service is instrumental in facilitating the Capital Christmas Tree’s transport from the forest to theRead… Read more »
Even when the inevitable stares us in the face, our natural inclination is to want things to stay the same. It is safe. We understand the rules and in the routine we find security. Nothing conjures up a sense of stability, reliability, and community more than the US Postal Service. And nothing is more inRead… Read more »
What do we mean by “mission-focused analytics?” That is the focus of a new report co-sponsored by the Partnership for Public Service and the IBM Center for The Business of Government and released earlier today at an event with a panel of federal executives using analytics. “It’s like peeling back an onion. You cry aRead… Read more »
Last weekend, I attended a conference at a nice resort and brought the whole family. We tried the hotel restaurant and went on Foursquare to look for tips and a possible check-in special. To my surprise, the hotel was very active on Foursquare and offered a free appetizer for checking into the restaurant. When IRead… Read more »
Part three in our David Kirkpatrick video series! Did you catch our first and second videos? David Kirkpatrick sits down with GovDelivery to discuss the Facebook Phenomenon and why Facebook now dominates social networking. He also shares his thoughts on how government can leverage the power of Facebook to help improve citizen satisfaction. Watch theRead… Read more »
This is part two in our David Kirkpatrick video series. Did you catch yesterday’s post? David Kirkpatrick, author of “The Facebook Effect,” sat down with us after our social media conference to discuss how Facebook and social media has changed the way government interacts with citizens. He also delves into the question that many governmentRead… Read more »
In October, GovDelivery hosted a social media conference in Washington, D.C. with nearly 300 attendees, from local government workers to Federal employees and government contractors. At the heart of the event was a Facebook foundation: David Kirkpatrick, author of “The Facebook Effect,” delivered an engaging keynote presentation, and Adam Conner, Associate Manager of Public PolicyRead… Read more »
Ever taken a pen from the post office? Well, how about tape guns, letter trays or large pallets? According to the Fed page over at The Washington Post, the United States Postal Service is asking customers to return any stolen USPS property in an effort to minimize losses for the fiscal year. The program providesRead… Read more »
Back in April, President Obama issued an executive order directing agencies to step up their efforts to improve customer service. Whatever happened? The Executive Order gave agencies until the last week of October to provide their plans to the Office of Management and Budget, and last week the plans were delivered and posted on OMB’sRead… Read more »
I recently took a road trip to the tip of Florida and stopped at several restaurants and stores along the way. It struck me how differently these retail organizations approached customer service. At Cracker Barrel, there was always one of the staff in proximity to the front door who welcomed the visitors warmly; the hostessRead… Read more »