Communications

“It’s the Great Pumpkin Charlie Brown!”

I couldn’t resist the opportunity to incorporate one of the season’s classics into our Movie Quote Mondays. For many “Halloween” with Jamie Lee Curtis or “Fright Night” or “Twilight” may be more in keeping with the season, but Linus in his pumpkin patch is one of my all time favorites. It’s a tossup between “It’sRead… Read more »

Welcoming Citizen 2.0 into Your Agency

Over the past few weeks, I’ve written about the other half of Gov 2.0: Citizen 2.0. My goal has been twofold: first, to help citizens understand that engaging government isn’t all-or-nothing. Citizens can participate in meaningful ways both from home and outside it. They can work in and for their community by themselves and asRead… Read more »

Research and Best Practices eNewsletter 10/29

Research 1. Strengthening agencies customer service efforts (10/27/2010) – GAO surveyed 13 government services within major agencies and found each had established customer service standards. Although the standards exist, many were not made available to the public or were difficult to find. http://www.gao.gov/products/GAO-11-44?source=ra 2. Innovation doesn’t happen by accident (07/2010) – Center for American ProgressRead… Read more »

My favorite WordPress plug-ins (right now)

When I migrated my blog from wordpress.com to my own self-hosted environment I used the move as an opportunity to become better acquainted with various WordPress plug-ins. I wanted to share some thoughts on my current favorites. WP Customized Greetings. I wrote about this plug-in which allows you to customized a greeting message, based onRead… Read more »

ChatterBachs announces #SMfastfwd tweetchats

Originally posted to the ChatterBachs blog: ChatterBachs will host tweetchats on Twitter using the hashtag #SMfastfwd on Wednesdays at 12:00 p.m. Eastern Time, beginning Wednesday, November 3rd. #SMfastfwd discussions will revolve around the latest trends and technologies in social media as well as the people and organizations in this space. Please submit your ideas forRead… Read more »

Weekly Round-up: October 29, 2010

Gadi Ben-Yehuda It Came from 2005: (Government Social Media activities, that is!) Here’s an interesting timeline of government social media activities. The Administration believes the problem of online trust has no government solution, reports Fierce Government IT. The CDC has published a social media toolkit. OSTP has created a committee on Internet and privacy policy.Read… Read more »

The ROI of open government data? New jobs

The Government Open Source Conference (GOSCON) is taking place in Portland, Oregon, and I am watching as much as I can via the live feed. During the opening session one of the things that struck me was a comment that is becoming more commonplace. A comment by one of the CIOs that they were surprisedRead… Read more »

What is SocialMention and what is its value?

New on the ChatterBachs blog: “What is SocialMention and what is its value?” http://wp.me/p14i4G-1J Day 3: The ChatterBachs Product Review Week continues. Another tool that I discovered recently and have started using is SocialMention. (@SocialMention) developed by Jon Cianciullo (@jonnyjon). From the Social Mention “About” page: “Social Mention is a social media search and analysisRead… Read more »