People-Centered Government: Integrating CX in Digital Transformation
Agencies want to deliver an integrated digital experience for customers. So what exactly does prioritizing CX mean for government?
Digital Government
Understanding Trump’s 2020 Budget Requests for Cyber, IT
Trump’s fiscal 2020 budget lists a slight increase for federal cybersecurity spending, and a minor drop in federal IT spending.
Are You Attending This Year’s Government Social Media Conference?
The Government Social Media Conference (GMSCON) is the only major social media training event in the United States specifically designed to educate cities, counties, states and federal agencies on social media best practices.
Leveraging GIS as an Integrator to Produce Mission Outcomes
Over the years, geographic information systems (GIS) have matured to central enterprise business systems in most government agencies.
Equipping Warfighters With a Digital Experience From Recruitment to Retirement
Across vast geographies and with the scope of millions of people, DoD needs to individually serve each warfighter.
Helping Health and Human Services Agencies Digitize
The need for digital workspaces that take into account data protection, IT modernization and policy considerations is more relevant than ever.
How to Mitigate the Risks of Insider Threats at Your Agency
Agencies should adopt a layered security approach that combines access, identity and security event management to detect and disrupt insider threats before damage is done.
You’re Invited to Put the Citizen First
You’re invited to participate in GovLoop and Carahsoft’s free Government CX Virtual Summit: Putting the Citizen First on Wednesday, March 20 from 10 a.m.-4 p.m. ET/7 a.m.-1 p.m. PT.
Sunshine Week: 3 Ways to Promote Government Transparency
Here are three strategies to boost transparency and enhance the citizen experience.
Leaders in Customer Experience Offer Advice to Agencies
Oftentimes, people feel hindered – not helped – by government at all levels, and their discontent with the public sector is the product of unpleasant customer experiences (CX).