The hope is that through implementing a healthy engagement plan, even those who don’t love their job will be engaged—committed to putting forth effort to meet the company’s goals.
Agencies need a way to seamlessly integrate citizens’ preferred communication streams in order to drive an improved experience. Learn how by reading this post.
The redesigned NYSCA online experience reflects New York Governor Cuomo’s vision for a more efficient, effective, and modern government.
Appreciation has become a major buzzword in many workplaces. But leaders might be taking it too far. Learn how you can appropriately encourage appreciation.
At a recent roundtable with Genesys and GovLoop, we heard from several experts in the field of automation and artificial intelligence. These leaders, as well as many public servants in the room, shared their experiences with AI and chatbots.
Setting the goal of having coffee with 50 people forces you to be clear about your goals.
Government encounters can be stressful. Many of us laugh, afterwards, about the ridiculousness that ensued. Applying these songs to your next encounter could lighten up the mood.
How do we better engage government workers? Challenge them.
Government leaders are going to have to adapt moving forward.
Hurricane Harvey is not the first opportunity for social media to play an integral part in emergency communication channels, but it is the most recent and, possibly, most widespread case.