Cloud Empowers Colorado to Better Serve Citizens
Colorado’s Chief Technology Officer David McCurdy isn’t alone in his quest to make the state a leader in delivering cloud services. But McCurdy doesn’t want that designation just for the sake of it.
Digital Government
Using Application Intelligence Like Pirates
The increased use of applications has led to more complex IT environments as agencies adopt cloud, mobile, and virtual technologies. The complexity means that managing application performance is more challenging than ever. What agencies need is greater visibility into their applications, and application intelligence can help with that.
Federal CX Pros Must Start Preparing For The Presidential Transition Right Now
Detailing the 14 things federal CX pros must do before, during, and after the transition to keep their work on track and lay the foundation for continued improvements under the next administration.
Get Inspired to Use Facebook Live Video at Your Agency
What can your government agency broadcast on Facebook Live? What kinds of broadcasts are public sector organizations already doing on Facebook Live that can inspire your efforts to catch the attention of viewers?
Connecting To More Customers Using Audience Multipliers
Whether you’re trying to reach a large selection of people or specific groups, you become much more effective when working with intermediaries. These trusted voices can connect with your audience locally and help connect them to services you deliver.
3 Things You Need to Know About Gov’s Mobile Health
Learn what innovations the government is making in mobile health and what this means for you and your Fitbit.
The Public Is Still Skeptical Of Federal Digital Customer Experience
Instagram scored the highest customer satisfaction rating of the 10 digital and nondigital channels we studied. The telephone scored the lowest. What about the eight in between?
Top 10 Insights About Digital Inclusion from Experts in the Field
To begin to solve a problem as big as digital inclusion, first you need to understand the causes.
Why 18F Isn’t Going Away Anytime Soon
Earlier this month, GSA launched a third line of business to house its digital startup, 18F, and emerging tech initiatives. We sat down with the new commissioner of GSA’s Technology Transformation Service to get more details on the new entity and what it means for potential government customers.
How Do You Connect With Your Hardest to Reach Customers?
How do we reach the young and mobile, the recently deployed, and the skeptical? At the Census Bureau we have a few outreach strategies that may also work for other government agencies.