A new public sector workforce will usher in an era of citizen-first services, all supported by the cloud.
Posts Tagged: state and local
For state and local governments juggling their roles as service providers with the need for IT modernization, finding the right balance is tantamount.
Outdated technology causes service delivery problems at all levels of government, including the legacy systems that state and local transportation departments rely on. But there’s a better way.
A city can consider itself successful only when it provides opportunities for all its citizens to have access to mobility, public health, learning and housing, while taking care of the environment.
As a former 911 and 311 director, I clearly remember the challenges of planning for an emergency. Both planned and unexpected emergencies demand an enormous amount of coordination.
In a world where there is literally nothing I cannot learn from my smartphone, I expect my government to be connected too. In doing this, it is important that governments continue to find the sweet spot between innovation and security without compromising accessibility and efficiency.
Using Trello as a Kanban for teams is a great solution for team project management.
Inspired by customer expectations and feedback the 311 community continues to increase connectivity options. Today’s users access 311 through kiosks, chat, text, online, mobile applications, email, artificial intelligence, and social media.
Local government has the biggest impact on the daily lives of people. And it requires significant investment and a lot of work to maintain a safe and vibrant community. But, few residents know what it takes to get there.
Cyberattacks on state and local governments continue making headlines because of their detrimental consequences on constituents. At a recent House hearing, experts asked the federal government for better resources to prevent and mitigate threats.