Today is veteran’s day. A day americans come together to honor our veterans and their service to our homeland. No matter which political or social creed you belong to, we can all agree that our veterans deserve nothing but the very best support, care and respect we can offer them. Unfortunately, our society is notRead… Read more »
For citizens, a visit to your website might be the only interaction they ever have with your agency. A bad experience on even one government website is a poor reflection on all of us. Is your website showing your agency, and the government, at its best? Writing content in plain language is the most importantRead… Read more »
Yesterday during the Mashable.com / UN Foundation “Social Good Summit” in New York, I launched something I’ve been working on for a while behind the scenes at Microsoft’s public sector division. It’s a new website (geeks: WordPress running on Windows Server… and eventually Windows Azure cloud) called SECTOR: PUBLIC. (Get it? Like Mission: Impossible? Hey,Read… Read more »
Today classrooms are becoming more diverse and present a unique challenge to teachers. Students are coming to class with a greater variance in values, cultural norms, and verbal and non-verbal communication behaviors that may be unfamiliar to some teachers. According to Nancy Longatan (2009), “[b]y raising awareness of the non-verbal communication strategies familiar to studentsRead… Read more »
Are there lessons from the use of Public Service Agreements over the past decade in the UK for the implementation of the Obama Administration’s High Priority Performance Goals? Volumes have been written on how to develop performance measures and targets. However, comparatively little has been written on how to use measures to monitor or manage.Read… Read more »
Customer Service… Citizen Service… Citizen Centered… It doesn’t matter what you call it – providing a great customer experience is priceless. Web Manager University’s September events focus on the customer – why good customer service is important, meeting the customer where they are, and things every government web manager should know about customer service. CheckRead… Read more »
OK. So the election over. Here we are with an emergent Gov 2.0 and Public Service 2.0. Time to revisit Politics 2.0. Given the nature of this post I want to be up front about my own political views. On social policy I sit somewhat ‘left of centre’. On the economic side of the equationRead… Read more »
Pretty interesting…glad AFGE is defending federal service AFGE CHALLENGES ATTACKS AGAINST FEDERAL WORKFORCE, PROMOTES PUBLIC SERVICES Nation’s Largest Federal Employee Union Launches Good Government Advertising Campaign (WASHINGTON) – The American Federation of Government Employees, which represents 600,000 workers in 75 different federal and DC government agencies, today, launched a nationwide radio ad campaign reminding listenersRead… Read more »
When you think of the stakeholders you serve, how would you describe your connection to them? Empathy, apathy, animosity, appreciation, or something else? We’ve been working on customer / client focus at GovDelivery, and we’ve gone through some healthy exercises that have me on the lookout for how I’m being treated as a citizen andRead… Read more »
Through effective collaboration there is the opportunity and power to serve, to help others, to do more good as a result of our collective network. Please feel free to share how others maybe helping our service members and their families. Here is one such story taking place: Today Advanced Auto Parts donated $25k to @Op_HomefrontRead… Read more »