Government, by necessity and obligation, must understand the competing interests and ideologies of the variety of identity groups that it serves. Put another way, those who are in charge must always have an ear to the ground if they want to remain in charge. That being said, there is no silver bullet in terms ofRead… Read more »
Social media provides great opportunities for government agencies to connect with citizens. Through social media, providing access to information and reaching citizens can be done easier than ever before. Most studies show staggering upward trends of adoption rates and increased use of social networks. Since many of these platforms are still relatively new, it willRead… Read more »
Engaging with citizens is often referred to as a mechanism to foster accountability, ultimately improving the quality of policies and public services. However, when it comes to citizen participation, giving citizens a voice is only one part of the equation. Often overlooked is the process of institutional change that must pave the way and whichRead… Read more »
The debut yesterday of a new social media monitoring and command center at the American Red Cross provided an interesting glimpse into the current and prospective power at the disposal of organizations today to separate and discern meaning from amidst the noise of online chatter–and to be able respond in new and more proactive ways.Read… Read more »
Gadi Ben-Yehuda It’s spring (meteorologically), when many people are thinking about getting engaged. By which I mean: citizen engagement, employee engagement, and engagement in and through social media. A Ladder or a Continuum. On the blog Bang the Table, Cripsin Butteriss dusts off his papers on citizen participation and shares Sherry R Arnstein’s “Ladder ofRead… Read more »
How many of you got up this morning and said to yourself, “I’m going to do everything in my power today to be the worst employee I can be.”? This sounds ridiculous, I know, but isn’t that the way many of us are made to feel when supervisors deal with performance concerns; as if weRead… Read more »
I wanted to draw attention to a recent piece at Forbes.com, authored by my Deloitte colleagues John Hagel, Suketu Gandhi, and Giovanni Rodriguez. Their post, The Empowered Employee, looks at the emergence of technologies and best practices that are enabling employers who are actually struggling to fill a growing number of highly-skilled jobs, and employeesRead… Read more »
What’s the buzz all about? It’s engagement … and to be more specific, employee engagement! Gone are the days when managers were able to retain employees who had little to do each day; today budgets are tighter and the push for efficiency is running high. Today it’s a Buyers’ job market and the economy demandsRead… Read more »
By Alex Moll, Communications Officer, eRulemaking Program Management Office Yesterday, the White House announced the relaunch of Regulations.gov in a post on remaking public participation by Cass Sunstein, the Administrator of the Office of Information and Regulatory Affairs (OIRA): “In response to the President’s direction, Regulations.gov has launched a major redesign, including innovative new searchRead… Read more »
“If you give your employees the chance to learn and grow, they’ll thrive – and so will your organization,” says Gretchen Spreitzer and Christine Porath in an article they wrote in the January-February 2012 issue of Harvard Business Review. Their article doesn’t focus on creating happy employees but rather “thriving” employees. They say the focusRead… Read more »