Don’t Compromise Between Internal and External Users
How do we balance the needs of the constituent user with the internal user?
Posts Tagged: user experience
Politics Are Getting in the Way of Your Digital Analytics
Moving beyond satisfaction benchmarks to improve customer experience.
3 Reasons Why SaaS Is the Future of Government Technology
SaaS solutions help local governments offer better, more flexible services to their residents. If recent developments are any indication, partnerships between tech innovators and City Hall will transform the way people think about public services.
3 Steps to Making the Most of Your Technology Investment
Technology can make our jobs and citizens’ lives easier…as long as everyone is using it right. When you make an investment in technology, how do you get your staff and citizens on board?
3 Takeaways to Optimize the Government User Experience
Government websites don’t need to be hard to use. Good UX is becoming more and more available to agencies across government.
Why Government Should Reimagine Its Digital Services
Citizens expect that digital government will function with greater ease than in the past. To satisfy this desire, agencies must focus on the user experience as they develop and improve their digital services.
Webby 2016 Government & Civil Innovation Awards
Providing important information to the public is the primary goal of most government websites. Until recently, that often meant large amounts of text, few images, and troves of hard-to-navigate information. However, advancing technology has provided agencies with a way to creatively and inventively share data with citizens without sacrificing the messages they are trying to convey. From cleaner,Read… Read more »
Improving The End User Experience
Application intelligence provides deep insight into the application’s end-user experience by answering the question: How are users actually using and experiencing the application?
Is the Internet Really Everywhere?
I wonder how much we just assume the far reach of internet connectivity for everyone when we are creating things like lost property reporting procedures.
5 Website Best Practices from the 2015 Center for Digital Government Award Winners
If you’ve ever worked on a website project, you know one of the first questions a designer asks is: What are your favorite websites? But, it’s not always easy to come up with a list of the best websites. Great websites have to be memorable, modern, unique, and free of frustrating glitches—no small feat for mostRead… Read more »